At our customer-owned bank, every customer is also an owner. That changes the way we do things. We take the time to listen, build genuine relationships and make banking feel personal.

We’re looking for an experienced Customer Service Officer to join our team. If you enjoy helping people, solving problems and being part of a team that genuinely cares, we’d love to hear from you.

This role is based in our Wodonga Service Centre.

What you’ll be doing

- Helping customers with everyday banking, account enquiries and transactions.
- Having conversations that uncover the right products and solutions for each customer.
- Supporting customers in person and over the phone with confidence and care.
- Working closely with your teammates to deliver a great experience every time someone walks through our doors or picks up the phone.

We’d love to hear from you if you have

- Experience in banking, preferably in a customer service or teller role.
- A passion for helping people and building relationships.
- Strong communication skills and a positive, approachable attitude.
- The ability to adapt,



learn quickly and enjoy working in a busy environment.

What you’ll get

- Two additional wellbeing days per year, annual leave purchasing options and access to staff lending perks.
- Employee Assistance Program (EAP).
- Uniform provided.
- Access to our employee benefits platform.
- Ongoing training and genuine career opportunities.

When you work here, you’re more than an employee. You’re part of a customer-owned bank that puts people before profits.

You’ll be supported to grow, encouraged to bring your ideas, and surrounded by people who care about their customers and each other.

If you’re looking for a role where you can make a real difference every day, we’d love to meet you.

Applications

Closing date: 15 August 2026

Successful candidates may be contacted before application close, followed by an interview and completion of fit-to-work and reference checks.

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📌 Customer Service Officer - Banking (Wodonga)
🏢 WAW Credit Union
📍 Wodonga