We are seeking an experienced Service Delivery Manager to provide operational leadership across our NDIS and Child Safety services in Mackay.
This is a key leadership role responsible for ensuring services are safe, compliant, person-centred, and financially sustainable, while building strong teams and driving continuous improvement.
Key responsibilities
Provide operational leadership across disability and child safety service streams.
Ensure service delivery meets all NDIS Practice Standards, Child Safety requirements, and legislative obligations.
Lead, coach, and performance-manage service leaders and teams.
Oversee intake, onboarding, and participant journey processes.
Monitor service performance, funded ratios, and implementing improvement strategies where required.
Manage escalated incidents, complaints, audits, and risk matters.
Build strong relationships with participants, families, stakeholders, and referral partners.
Contribute to service development, partnerships, and growth initiatives.
Drive a culture of accountability, collaboration, and continuous improvement.
About you
You are a confident,
experienced operational leader with a strong background in disability and youth. You balance compliance with compassion, and you are comfortable making decisions, managing risk, and leading teams through complexity and change.
You bring:
Proven experience in a senior service delivery or operations role
Strong working knowledge of the NDIS and safeguarding frameworks
Demonstrated leadership and people management capability
Sound judgement, emotional intelligence, and resilience
Robust communication, reporting, and stakeholder engagement skills
Relevant tertiary qualification or equivalent experience
Current NDIS Worker Screening and Working With Children Check
Unrestricted QLD driver’s licence
Ability to meet all compliance and probity requirements
Senior leadership role with genuine influence
Opportunity to shape service quality, systems, and culture
Supportive executive leadership and professional environment
Mackay, Mackay & Coalfields QLD
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📌 Service Delivery Manager (Mackay)
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📍 Mackay