Support Coordinator - Casual (2-3 Days per Week)

Raya Healthcare | NDIS Registered Provider | Thomastown & Melbourne's Northern Suburbs

Raya Healthcare is seeking an experienced Support Coordinator to join our team on a casual basis, supporting NDIS participants across Melbourne's northern suburbs to achieve greater independence, connection and choice in their lives.

Who We Are

Raya Healthcare is an NDIS registered provider delivering Support Coordination (Level 2), Specialist Support Coordination (Level 3), Supported Independent Living, and Home and Community supports across Melbourne, VIC and Adelaide, SA. Our work is underpinned by five core values: Respect, Compassion, Collaboration, Innovation and Excellence.

Position Overview

Working 2 to 3 days per week from our Thomastown hub, the Support Coordinator will manage a caseload of NDIS participants, ensuring their plans are effectively implemented and their goals are actively supported. This role involves regular travel across Melbourne's northern suburbs to meet participants directly, and offers genuine opportunity for growth as our Support Coordination service expands.

Key Responsibilities

- Work directly with participants to understand their NDIS plans, goals and support needs
- Connect participants with appropriate funded, mainstream and community supports
- Build participants' capacity and confidence to exercise choice and control
- Monitor plan budgets and support utilisation, identifying funding gaps or risks early
- Provide support to participants during points of crisis or service disruption




- Liaise with LACs, NDIA planners, allied health professionals and other providers
- Maintain accurate and timely case notes and reporting in ShiftCare
- Ensure all supports align with the NDIS Code of Conduct and Practice Standards

Selection Criteria

- Demonstrated experience in NDIS Support Coordination or a closely related case management or community services role
- Certificate IV in Disability, Community Services, Mental Health or related field (Diploma or higher highly regarded)
- Sound working knowledge of the NDIS Act, Practice Standards and participant funding categories
- Current NDIS Worker Screening Check, or willingness to obtain one
- Current Australian driver's licence and access to a reliable, comprehensively insured vehicle
- Current First Aid and CPR certificate
- Strong communication, negotiation and relationship-building skills
- A person-centred approach characterised by empathy, patience and initiative
- Experience with ShiftCare or comparable case management software
- Experience in Specialist Support Coordination (Level 3) or Psychosocial Recovery Coaching
- Working with Children Check

What We Offer

- Flexible casual employment, 2 to 3 days per week, with scope for increased hours
- A supportive, values-driven organisational culture
- Ongoing training and career development opportunities
- $48 to $50 per hour, plus Superannuation, based on skills and experience
- The opportunity to make a genuine and lasting difference in the lives of NDIS participants

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