Australian Investment Exchange – Brisbane QLD

We are AUSIEX

With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we’re AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we’ve used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services. We’re infusing NRI’s proven technology capability and tradition of innovation, with our trusted trading solutions and local market expertise.

In 2025, we expanded our group by welcoming FIIG Securities, a respected Australian fixed income specialist with over 25 years of experience. FIIG Securities manages billions under advice and serves 6,000 private clients, providing investors with access to expert insights and investment opportunities across the fixed income asset class. Their focus on delivering consistent, reliable income and capital stability perfectly complements our service offering.

See yourself in our team

The Client Services Team within the Fixed Income division performs a critical function within the back office, providing comprehensive support to clients and internal stakeholders across the business. As a central team within FIIG, Client Services is responsible for managing client onboarding, client queries, static data maintenance, bond setup and maintenance, fee administration and counterparty due diligence, while ensuring a high standard of service and operational excellence.

This role is ideal for someone looking to develop their career within a complex financial services setting and gain exposure to a broad range of middle and back-office functions. You will have the opportunity to build technical knowledge,



strengthen your operational expertise and develop a deep understanding of fixed income products and processes.

While the role has clearly defined responsibilities, we are looking for someone who is naturally curious, adaptable and willing to support the wider team wherever required. Success in this position will come from a combination of strong attention to detail, a client-focused mindset, and a desire to continuously learn and improve.

As our business continues to evolve, we are increasingly leveraging technology, automation and AI-enabled tools to improve processes, reduce manual effort and enhance the client experience. We are seeking candidates who are excited by these developments and who can identify opportunities to work smarter, challenge existing processes and contribute innovative ideas that help improve the way we operate. Whether through AI, automation or process improvement, we value individuals who are motivated to make a meaningful impact beyond their day-to-day responsibilities.

Being a team player with a positive, proactive and "can-do" attitude will make all the difference to succeeding in this role

What will you be doing

This role is based in Brisbane and will have accountability for:

- Leverage emerging technologies, including AI-powered tools, to improve operational efficiency, client service outcomes and process quality.
- Identify opportunities for automation and process enhancement, contributing to continuous improvement initiatives across the Client Services function.
- Completing the on-boarding process for new clients,



counterparties and intermediaries as well as perform AML/CTF checks and KYC due diligence
- Assisting with security and client static data maintenance and ensure sign-off and control around static data changes with relevant approvals
- with other departments participate in ongoing and ad-hoc projects
- Constantly liaising between the front and back office to ensure seamless transactions and client experience
- Answering client queries on the phone and on emails by monitoring the team email inbox

We’d love to hear from passionate people who have:

- 1-3 years' relevant experience in financial services (preferably banking), operations or client services
- Tertiary qualifications in Finance, Commerce, Business, Economics, Business Analytics, Information Systems, FinTech or a related discipline.
- Curiosity and enthusiasm for leveraging AI, automation and emerging technologies to improve productivity, client outcomes and business processes.
- High attention to detail and the ability to maintain accuracy in a fast-paced environment
- A proactive approach to problem-solving, continuous learning and taking ownership of outcomes.
- The ability to identify opportunities for process improvement and contribute innovative ideas that enhance operational efficiency and reduce risk.
- Adaptability, a growth mindset and a willingness to learn new skills in a constantly evolving business and technology environment.
- Proficiency in Microsoft Office applications, with an interest in utilising modern digital tools to improve the way work is performed

Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables, values and celebrates the diverse opinions of our employees. If you need assistance or adjustments to fully participate in the application/interview process, please contact *******@ausiex.com.au.

Visit us on www.ausiex.com.au or on LinkedIn

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📌 Client Services Associate (Brisbane) (Queensland)
🏢 Australian Investment Exchange
📍 Queensland