At Liberty, we don't just think outside the box - we deliver results that change lives. For nearly three decades, we've been redefining lending in Australia with flexible solutions that empower people to achieve their goals. Performance is in our DNA. We believe financial freedom should be accessible to everyone, and we've proven it by helping nearly one million customers secure home, business, personal, car, commercial, and SMSF loans.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

The Opportunity

At Liberty, we are passionate about creating simple, effective and customer-focused experiences. We are seeking a Continuous Improvement professional to drive operational excellence by identifying opportunities, simplifying processes and delivering meaningful business improvements.

In this role, you will partner with leaders and stakeholders across the business to analyse customer and operational pain points, lead process improvement initiatives, and implement sustainable solutions that enhance customer outcomes, employee experience and business performance. This is an exciting opportunity to make a tangible impact by influencing how we work, improving efficiency, and helping us deliver exceptional service to our customers and business partners.

Key Responsibilities





- Review and map end-to-end customer and operational processes to identify inefficiencies and improvement opportunities.
- Analyse performance, productivity and customer outcome data to identify trends and inform decision-making.
- Partner with frontline teams to understand operational challenges and implement practical solutions.
- Drive continuous improvement initiatives that streamline workflows, reduce rework and improve service delivery.
- Monitor the effectiveness of process improvements and recommend further enhancements.
- Develop clear process documentation, guides and procedures to support consistency and compliance.
- Support leaders with insights and recommendations to improve team efficiency and customer outcomes.

About You

- Proven ability to identify and implement process improvements.
- Strong analytical and problem-solving skills.
- Comfortable working with data and operational metrics.
- Excellent stakeholder engagement and communication skills.
- Naturally curious with a continuous improvement mindset.
- Experience within financial services, contact centre, customer operations or service-based environments will be highly regarded.

Why Join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we're incredibly proud of the diverse and inclusive culture we've built. We're living this commitment through our gender equality, disability,



LGBTQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of Indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be finalists in the Australian Employer of Choice and HR Team of the Year Awards. We will never be finished making Liberty the best place to work. We believe it's the little extras that can make a big difference in helping our team meet their needs. There's more to working at Liberty than just great financial rewards. We provide access to a large number of great benefits such as:

- Wellness perks including free counselling, flu vaccinations, health checks, massages, private health and gym subsidies.
- Monthly themed lunches and events, EOFY and EOY parties.
- Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more.
- An opportunity to give back to the community with our Lend-A-Hand initiatives.
- Fantastic growth and career progression opportunities with access to online development courses.
- There's more?! Yes, we have coffee, daily fruit and constant snacks available anytime.

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

#J-18808-Ljbffr

📌 Continuous Improvement Specialist (Melbourne)
🏢 Liberty Financial
📍 Melbourne