Customer Service & Warehouse Team Leader

WaterRower | Nohrd Australia is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd’s luxury, wood-crafted design. Our range seamlessly blends functional strength gear with active wellness furniture. Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.

About Us

WaterRower | Nohrd Australia is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd’s luxury, wood-crafted design. Our range seamlessly blends functional strength gear with active wellness furniture. Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.

About the Role

We are looking for a hands-on, highly organized Customer Service & Warehouse Team Leader to head our Epping office and warehouse team.

This is a dynamic, dual-focused role ideal for someone who can seamlessly transition from managing high-level customer service operations to leading a tight-knit warehouse team. The primary customer service focus of this role is managing our critical Warranty and Service Department, ensuring our commercial and retail clients receive top-tier technical support and post-purchase care.

Key ResponsResponsibilities

Small-Team Leadership & Office Coordination

- Workflow Management: Guide and work alongside our small office administration and warehouse crew, managing daily workflows to keep operations on track.
- Positive Culture: Foster a supportive, friendly, and safe "all hands on deck" working culture.

Warranty & Service Management





- Customer Support: Take ownership of the Warranty and Service Department, handling customer inquiries, troubleshooting equipment issues, and processing claims.
- Solutions-Focused: Coordinate replacement parts and service solutions for clients.
- Record Keeping: Maintain clear records of claims and service histories.

Warehouse & Dispatch Support

- Hands-on Support: Step in to assist the warehouse team with dispatch, picking, packing, and stock management during peak periods or when required.
- Manual Handling: Lead by example with safe manual handling. Because we deal in fitness equipment (weights, benches, machines), items can be heavy. A good level of physical fitness is essential.

What We Are Looking For

- Hands-on Leadership: Experience managing or supervising a small team, ideally across customer service, admin, or logistics.
- Problem Solvers: Technical aptitude or past experience managing warranty claims and servicing is a big plus.
- The "Small Team" Attitude: Someone who is equally comfortable answering customer calls at a desk and jumping into the warehouse to pack orders when the pressure is on.
- Physical Capability: Comfortable safely lifting and moving heavy fitness equipment.
- Clear Communicators: Outstanding communication skills to handle customer service claims and coordinate with the team.

What We Offer

- Stability: A secure, stable full-time role with a local, grounded business.
- Genuine Variety: A diverse, satisfying day-to-day where your hard work is noticed and appreciated.
- Great Culture: A friendly, relaxed, and active team environment.
- Convenience: Convenient Epping location with easy parking.

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📌 Customer Service & Warehouse Team Leader (Whittlesea)
🏢 WaterRower Australia
📍 Whittlesea