At Flight Centre Travel Group (FCTG), our purpose is to open up the world for those who want to see. Every day we provide people worldwide the chance to experience amazing travel.

Responsibilities

- Capture and transform business requirements and domain knowledge into human- and agent-readable context to inform engineering system design.
- Author and maintain agentic context artefacts—including system prompts, domain knowledge bases, tool definitions, and structured business rules.
- Consolidate requirements across multiple stakeholder groups—including product, finance, data, engineering, and suppliers—negotiating trade‑offs and driving toward a single coherent specification.
- Collaborate with product stakeholders, engineers, and solution architects to ensure the agentic system design accurately reflects business intent and domain constraints.
- Conduct gap analysis across current‑state processes and proposed agentic solutions, surfacing risks and recommending mitigations.
- Maintain high-quality documentation for all solutions, ensuring implicit domain knowledge is externalised and accessible to both humans and systems.

Qualifications

- 5+ years of experience as a Business Analyst in technical software engineering environments.
- Demonstrated experience working with transactional or financial systems—booking platforms, payments, ERP, or similar domains.
- Hands‑on experience using AI tools to build and iterate on system context, including authoring system prompts,



structuring knowledge bases, and refining context artefacts based on model output.
- Proven ability to work across multiple stakeholder groups simultaneously, negotiating conflicting requirements and consolidating them into a coherent, actionable specification.
- Experience working directly with engineers and solution architects as a peer, not just a conduit.
- Comfortable operating autonomously with a senior reporting line and minimal supervision.

Benefits

- Inclusive company culture and a certified Great Place to Work®.
- Equal Opportunity Employer; application encouraged from Aboriginal and Torres Strait Islander Peoples, people with racial, ethnic, or ethno‑religious minority background, and people with disability.
- Ongoing learning and development opportunities, including access to LinkedIn Learning courses.
- Dedicated engineering and innovation days hosted at partner sites, allowing exploration of recent technologies.
- Access to employee discounts on retail, health and wellness, financial planning, and travel products, including family and friends packages.
- Company‑wide health and wellness programs, mental health support, and an employee assistance program.
- Paid parental leave, volunteer leave, and a Corporate Social Responsibility program supporting nominated charities.
- Automated career progression opportunities across the global network of FCTG brands.

Irreverence. Ownership. Egalitarianism.

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📌 Business Analyst (Agentic workflows) - South Bank, QLD (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane