Customer Service & Catering Orders Team Member

Location: Elizabeth Andrews Catering | West Melbourne, VIC

At Elizabeth Andrews Catering, we pride ourselves on creating memorable food experiences for our clients. From corporate catering and private events to large-scale functions, our Customer Service team is at the heart of ensuring every order is delivered accurately, efficiently, and with exceptional service.

We're looking for a friendly, organised, and customer-focused Customer Service to join our team. This role is perfect for someone who enjoys helping people, has excellent attention to detail, and thrives in a fast-paced office environment. Whether you have experience in administration, hospitality, or customer service, or you're looking to grow your skills in a supportive team, we'd love to hear from you.

About the Role

As a member of the Customer Service team, you will be the first point of contact for many of our customers, assisting them with catering enquiries and ensuring every order is processed accurately from enquiry through to delivery. You'll work closely with our kitchen, logistics, and sales teams to provide a seamless customer experience.

Key Responsibilities

- Answer customer enquiries via phone and email in a professional and timely manner.

- Take and process catering orders accurately and efficiently.

- Assist customers in selecting suitable menu items based on their requirements, including dietary needs such as gluten-free, vegetarian, vegan, dairy-free, and allergy-friendly options.

- Recommend additional products and services to enhance customer orders.

- Resolve order enquiries and liaise with internal departments to ensure the best outcome for our customers.

- Maintain accurate customer records and update company systems.

- Prepare, edit, and manage business documents using company software.





- Accurately enter order information and update customer records.

- Operate standard office equipment including phones, printers, scanners, and computers.

- Develop a strong understanding of our products and services to confidently assist customers and support internal communication.

- Provide general administrative support to the wider team as required.

About You

To be successful in this role, you will have:

- Excellent verbal and written communication skills.

- A friendly, professional, and confident phone manner.

- Outstanding attention to detail and accuracy.

- Strong organisational and time management skills.

- The ability to prioritise tasks and remain calm in a busy environment.

- Intermediate computer skills and confidence learning new software.

- A genuine interest in food and hospitality, with the ability to quickly learn our product range.

- A positive attitude and willingness to work collaboratively as part of a team.

Desirable (but not essential)

- Previous experience in customer service, administration, hospitality, retail, or a call centre setting.

- Experience processing customer orders or working with CRM or ordering systems.

- Knowledge of catering or food service operations.

- Experience working with Microsoft Office or similar business software.

Why Join Elizabeth Andrews Catering?

- Be part of a well-established and respected catering company.

- Work in a supportive and collaborative team environment.

- Receive comprehensive training and ongoing development.

- Opportunities for career progression within the business.

- Monday to Friday roster.

- Work in a role where your attention to detail and customer service make a real difference.

If you enjoy helping people, have a passion for customer service, and want to be part of a business that values teamwork, quality, and professionalism, we'd love to hear from you.

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