An exciting full-time opportunity has become available for an experienced and customer-focused Assistant Service Manager to join the team at Porsche Centre Doncaster.

Reporting to the Service Manager, you will play a key leadership role in the day-to-day operation of our Service Department, ensuring exceptional customer experiences while driving workshop efficiency, service performance and team success. You will support the Service Manager in leading the department, oversee daily workflow, mentor Service Advisors and step into the leadership role when required.

This is an outstanding opportunity for a motivated automotive professional who is passionate about premium customer service, operational excellence and developing high-performing teams within one of the world's most prestigious automotive brands.

In this role you will:

Support the Service Manager in leading the daily operations of the Service Department

Coordinate workshop schedules to maximise productivity and workshop capacity

Monitor repair progress and proactively manage workflow to meet promised delivery times

Provide exceptional customer service throughout every stage of the service journey

Assist customers with vehicle concerns, aftersales enquiries and service recommendations

Prepare accurate repair orders, quotations, invoices and service documentation

Manage customer bookings while coordinating technician availability and parts requirements

Liaise closely with Workshop Controllers, Foremen and Technicians to ensure efficient job allocation

Manage customer loan vehicles and ensure all legal and dealership requirements are completed

Maintain regular communication with customers regarding vehicle progress and additional work approvals

Resolve complex customer enquiries and service concerns professionally and efficiently





Review Customer Satisfaction (CSI) results and implement actions to continually improve customer experience

Complete customer follow-up calls and ensure outstanding concerns are resolved promptly

Build long-term customer relationships that drive loyalty and future service opportunities

Identify opportunities to promote additional products and services that add value for customers

Mentor, coach and support Service Advisors to achieve individual and team success

Ensure compliance with Porsche, Penske and industry processes and standards

Support a positive, safe and collaborative workplace culture focused on continuous improvement

About You:

Previous experience in a Service Advisor, Assistant Service Manager or automotive service leadership role

Robust leadership skills with the ability to motivate, coach and support a high-performing team

Outstanding customer service skills with a genuine passion for creating premium customer experiences

Excellent communication and interpersonal skills with the ability to build trust and rapport

Strong technical understanding of automotive systems and service processes

Ability to effectively manage multiple priorities in a fast-paced dealership environment

Experience resolving customer concerns with professionalism and confidence

Strong organisational skills and exceptional attention to detail





Confident using dealership management systems and computer applications

Ability to identify opportunities to grow service revenue through value-added recommendations

Commitment to continuous improvement, operational excellence and customer satisfaction

About Us:

Porsche Centre Doncaster is part of Penske Automotive Australia, representing three Porsche dealerships across Melbourne including Porsche Centre Brighton, Porsche Centre Doncaster and Porsche Centre Melbourne.

As part of the global Penske Automotive Group, we are committed to delivering exceptional customer experiences while representing one of the world's most iconic luxury automotive brands. Our people are passionate about excellence, teamwork and creating memorable ownership experiences for every customer.

In return, we offer:

Competitive remuneration package

Ongoing training, development and career progression opportunities

A supportive and collaborative leadership team

Modern facilities and the opportunity to work with one of the world's most prestigious automotive brands

Access to our Employee Assistance Program and staff benefits

A workplace committed to safety, inclusion and professional development

Why not step up to Porsche?

If you're an experienced automotive professional looking to take the next step in your leadership career, this is your opportunity to make a genuine impact within a premium dealership environment.

Join a team that values exceptional customer service, operational excellence and continuous improvement while working with one of the world's most recognised luxury automotive brands.

We are an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Service Advisor (Williamstown)
🏢 Penske Australia
📍 Williamstown