Patient Payment Plan Coordinator / Personal Assistant – Dental

We are looking for a highly organised and confident Patient Payment Plan Coordinator / PA to join our team in a full-time contractor role based in our Wickham Terrace office.

This role is the central point of contact between prospective dental members, dental practices, and the Sales Director. You will manage the full patient finance journey, from the initial application through to payment plan activation, while keeping accurate records and ensuring clear communication across all platforms.

This is a great opportunity for someone who enjoys administration, patient communication, finance coordination, and working in a rapid-paced dental or healthcare environment.

About the role

Your key responsibilities will include:

- Processing payment plan finance applications through the DMA GHL Typeform pipeline

- Reviewing, approving, and activating payment plans

- Moving patients through the correct stages in the Go High Level pipeline

- Documenting patient details and finance records in Praktika

- Following up with patients at each stage of the finance journey

- Updating dental practice reception teams with relevant patient information

- Maintaining accurate records across all systems

- Reporting directly to the Sales Director

- Assisting with general PA and administrative tasks as required

About you

We are looking for someone who is reliable,



detail-focused, and confident communicating with both patients and dental teams.

To be successful in this role, you will ideally have:

- Strong communication skills, both written and verbal

- Excellent attention to detail

- Solid organisation and follow-up skills

- Confidence using Excel and admin systems

- Experience with Praktika and Go High Level is highly regarded

- Dental experience is ideal, but not essential

- Previous experience in administration, coordination, reception, finance, or PA support would be beneficial
- A positive attitude and ability to work well in a busy office environment

Role details

- Full-time contractor role

- Monday to Friday, 9:00am – 5:00pm

- Office-based in Wickham Terrace, Brisbane

- $60,000 annually plus bonuses

- Training provided for the right candidate

What we offer

- Supportive team environment

- Opportunity to work closely with dental practices and patients
- A varied role with responsibility and room to grow

- Monday to Friday office hours

- Bonus opportunity in addition to annual salary

How to apply

If you are organised, confident, and enjoy helping people through a clear and supportive process, we would love to hear from you.

Please apply with your resume and a short cover letter outlining your relevant experience.

📌 Patient Payment Plan Coordinator / Personal Assistant – Dental (Brisbane)
🏢 Dental Members Australia
📍 Brisbane