Accel Service Group Pty Ltd – Huntingdale VIC

Accel Service Group Pty Ltd is a dynamic and growing organisation committed to delivering exceptional customer service and sales support. We pride ourselves on fostering a collaborative work environment where our team members are valued, developed, and empowered to succeed. Our mission is to provide outstanding service that builds lasting relationships with our customers and drives business growth.

About the role

We are seeking an enthusiastic and customer-focused Sales & Customer Service Assistant to join our team at our Huntingdale, VIC location. This is a full-time position offering an exciting opportunity to develop your career in a fast-paced call centre environment. You will be at the forefront of our customer interactions, handling inbound calls and enquiries whilst identifying sales opportunities and providing exceptional service that exceeds customer expectations. This role is integral to our business operations, directly contributing to customer satisfaction and revenue generation.

Key responsibilities

- Answer and manage inbound customer calls in a professional and courteous manner
- Respond to customer enquiries regarding products and services with accuracy and clarity
- Identify and pursue sales opportunities during customer interactions
- Process customer requests, orders, and transactions efficiently and accurately
- Maintain detailed and accurate records of customer interactions and transactions in our system
- Resolve customer concerns and complaints promptly and professionally
- Achieve sales targets and key performance indicators as set by management




- Provide product and service recommendations based on customer needs
- Collaborate with colleagues to share best practices and support team goals
- Adhere to company policies, procedures, and compliance requirements

What we’re looking for

- Excellent communication skills with a natural ability to build rapport with customers
- Strong sales aptitude with the ability to identify and pursue sales opportunities and create quotes
- Proficiency in using computer systems and telephone equipment
- Ability to multitask and manage multiple customer interactions efficiently
- Problem-solving skills and a customer-first mindset
- Organisational abilities and attention to detail
- Ability to work well as part of a team whilst maintaining individual accountability
- Reliability and punctuality with a professional approach to work
- Previous customer service or sales experience is highly desirable
- Previous experience with Salesforce or similar CRM highly desirable
- Willingness to learn and develop new skills in a dynamic environment

What we offer

- We are committed to supporting our employees' growth and wellbeing.
- Our competitive benefits package includes opportunities for professional development and career progression within a supportive work environment.
- We recognise the importance of work-life balance and foster a collaborative culture where your contributions are valued.
- We offer a competitive salary package commensurate with experience, and a team-oriented workplace where your success is celebrated.
- Extra benefits and incentives may be available depending on performance and role requirements.

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📌 Sales & Customer Service Assistant (Moe)
🏢 Accel Service Group
📍 Moe