Equifax Australia & New Zealand – Docklands VIC

Join our team in Melbourne and play an integral part in the delivery of Debt Management Services within Equifax's Collections and Recoveries Teams. As a Client Relationship Manager, you will work within a diverse and multi-skilled team, with the key objective of delivering excellent service to our clients. Each team member brings unique skills to the Collections and Recoveries team, allowing us to best support client collections and recovery goals through the use of robust data, SLA-driven service, and a collaborative approach. Your role will ensure Equifax carries out services effectively through our successful platforms and tools to achieve these goals.

We are hiring 2 of these positions.

What you’ll do

Manage key client relationships and support the Head of Relationship Management in strategic client management.

Collaborate with cross-functional teams (analysts, supplier managers, operations, IT) to deliver client products and services.

Identify process and strategy gaps, and drive improvement initiatives, especially as it relates to customer oriented service improvements

Support the development of standardised service levels across the client base.

Manage day-to-day client interactions and ensure performance expectations are met

Develop and deliver monthly client performance reports, including operational SLAs and incident/change request progress.

Contribute to the development of strategic Quarterly Business Reviews.

Work with operations to analyse client incidents and identify platform improvement opportunities.

Bring recoveries best practices and consulting experience to enhance operational processes and platform solutions.





Drive operational excellence through clarity, consistency, and improvement in service delivery.

Identify and address client knowledge and support gaps, and facilitate training to maximize platform utilization.

What experience you need

Minimum of 5 years of experience gained in collections and or recoveries environment is ideal but not required

Experience in a B2B client services and client performance management roles

Strong experience in Client User experience roles with an understanding of operational processes

Strong internal stakeholder and external client management skills

Proven ability to operate independently and take initiative

Effective influencing, negotiation and persuasion skills

Strong written and oral communication skills,

Analytical mindset and ability to project manage

Ability to manage internal supporting teams effectively and maintain positive working relationships with a diverse group of internal and external personnel

What could set you apart

Client facing experience in senior advisory, consulting, operations or sales role

Working experience across multiple industry sectors

Experience in applying project management methodologies to changes and client platform onboarding

We believe that when we’re at our best, we can do our best.



Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work setting, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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📌 Client Relationship Manager (Melbourne)
🏢 Equifax Australia & New Zealand
📍 Melbourne