Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.

Key Responsibilities

- End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.

- Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.

- Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.

- Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.

- Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.

What We Are Looking For

- Insurance Expertise:



Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.

- Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).

- Solid Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.

- Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player.

Prerequisites & Compliance

- Must hold (or be willing to obtain) a valid Working with Children Check.

- Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.

- Readiness to participate in occasional incident management support roles as appropriate to your experience.

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📌 Insurance Services Coordinator (Melbourne)
🏢 Randstad
📍 Melbourne