GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, Current Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time. Be the first call our customers love to make at GWA-home to iconic brands like Caroma, Methven, Clark and Dorf. We're a people‑first, relationship‑led contact centre. No scripts. Real problem‑solving. You'll be empowered to fix issues on the spot and offer smart alternatives. That customer‑first mindset is why our NPS is high and staff turnover is low.

The Role

Handle 50-60 inbound calls per day, plus emails, and own each case end‑to‑end. Diagnose the issue, resolve it (ideally first time), and keep customers updated. Log cases accurately and flag trends to help us improve.

You Are

You Are Calm under pressure. Curious, empathetic, tech‑savvy. A clear communicator with fluent English. You prefer flexible conversations over rigid script‑driven environments. Confident using technology and navigating systems. If you're used to a highly structured, process‑driven environment, our way of working may feel a little different at first. But if you enjoy solving problems and finding the best outcome for the customer, you'll fit right in.

We welcome:

Graduates, and Undergraduate students in Business, Sales or Marketing looking for a great opportunity to build on‑the‑job skills and support their career development. 1-2 years of customer service experience is ideal.

Growth & Perks

- Clear career path - this role is an incubator into Sales and Account Management




- Hybrid 3/2 - three days at Prestons, two from home
- On‑site parking
- Supportive onboarding, wellbeing support and great product discounts

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies for this position.

GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market‑leading brands such as Caroma, Methven, Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer‑first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.

Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

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📌 Customer Service Representative (New South Wales)
🏢 GWA Group
📍 New South Wales