Provide end-to-end stewardship of the travel insurance portfolio across Claims, Portfolio, Pricing, Product, and Partners, ensuring strong underwriting performance, timely identification of risk and prospect, and effective execution of portfolio actions.

The role is accountable for portfolio profitability and margin outcomes, early warning indicators, insurer and partner performance management, and translating insights into pricing, underwriting, and product decisions across a multi-brand, multi-partner portfolio.

The role is reporting to the Chief Insurance Officer and will work closely with Lead Actuaries and Head of Product.

KEY RESPONSIBILITIES

Portfolio Performance & Early Warning

- Lead the portfolio performance rhythm, including weekly monitoring, monthly deep dives, and quarterly reviews, maintaining loss ratio and contribution margin within target bands by product, partner, and segment.
- Design and operate an early warning indicator framework across frequency, severity, channel, geography, and product features,



enabling timely signal to inform decision-making.
- Diagnose portfolio deterioration and performance shifts, with documented action plans and tracked outcomes.

Pricing, Underwriting & Product Alignment

- Partner with Pricing and Actuarial teams to translate portfolio insights into pricing and underwriting actions (rates, relativities, rules, eligibility), reducing signal to decision cycle time.
- Support GLM insights, testing priorities, and postimplementation reviews to confirm expected performance impacts.
- Work closely with Product to align benefit design, product configuration, and distribution controls to underwriting intent, risk appetite, and TMDs.

Claims, Risk & Regulatory Alignment

- Collaborate with Claims to identify drivers of frequency, severity, leakage, and recovery performance, agreeing targeted remediation actions.<

📌 Portfolio Manager (Brisbane City)
🏢 Europ Assistance Australia and New Zealand
📍 Brisbane City