We are seeking an experienced Practice Manager to join our busy GP practice in Hornsby. This role is ideal for someone who thrives in a fast-paced team environment and has excellent interpersonal skills to work collaboratively with GPs, nurses, allied health professionals and reception staff.

Key Responsibilities

- Practice Management: Oversee reception workflows, daily operations and staff rostering.
- Billing & Medicare Compliance: Manage daily reconciliation of Medicare, DVA, WorkCover and private billings using Best Practice software.
- Policies & Procedures: Develop and implement practice policies that meet accreditation standards while identifying opportunities to improve processes and support business growth.
- Staff Management: Recruit, train and support non-clinical staff, coordinate clinical and administrative meetings, and manage communications with external agencies and service providers.
- Front Office Management: Monitor and order office supplies to ensure smooth day-to-day operations.
- Complaints Resolution: Respond to patient and staff complaints appropriately, escalating matters to management where required.
- Reception Support: Assist with general front desk reception duties as needed.
- Practice Development: Liaise with the local PHN to ensure the practice remains up to date with relevant legislation,



guidelines and industry initiatives.

About You You Will Have

- Excellent written and verbal communication skills, with strong negotiation, delegation and patient advocacy abilities.
- Proven leadership skills, including leading by example, delegating tasks, resolving team conflicts and fostering a positive workplace culture.
- A proactive, self-motivated approach with the ability to work independently.
- Strong attention to detail and excellent organisational skills.
- A professional, confident and positive attitude, with the ability to remain calm under pressure.

Qualifications & Experience
- Relevant tertiary qualifications or a minimum of 2 years' experience in practice management.
- Sound knowledge of MBS, Medicare incentive programs (PIP and PNIP), DVA, WorkCover and private billing.
- Robust understanding of business and financial principles to support strategic practice growth.
- Proficiency with Best Practice software.

How to Apply This is an expression of interest for a full-time position.

To Apply, Please Email Your Current CV, Including

- Your full residential address.
- Details of at least two current professional referees.
- Email your current CV to [email protected]

📌 Practice Manager - GP Practice (Hornsby)
🏢 Dyvest Health Care
📍 Hornsby