Full Time | Work From Home | Monday to Friday | Australia Wide

Grow premium leisure, tailor-made group and FIT travel with an established Australian travel company.

Travelcation Group is a proudly Australian-owned travel company specialising in premium inbound and outbound leisure travel throughout Australia, New Zealand, Asia and the South Pacific, including global ski groups.

Our Customers

Our business is primarily B2B, working with the travel trade including travel advisors, travel agencies, wholesale partners and other industry partners.

The role also includes occasional direct retail clients, particularly where we are managing a group enquiry or booking directly with the group organiser.

You will need to confidently communicate with both experienced travel professionals and private leisure clients, positioning yourself as a trusted travel expert and partner, not simply the person processing a booking.

About the Team

You will work alongside our established Groups Manager to build a small, collaborative team focused on sales growth, profitability and exceptional service.

You will manage your own group portfolio while working closely together to:

- Share knowledge, supplier relationships and destination expertise.
- Support complex and high-value enquiries.
- Provide backup during annual leave.
- Support groups while travelling, including urgent issues.
- Collaborate on best practices to ensure a consistent client experience.
- Identify opportunities to grow the Groups division.

About the Role You will manage the complete travel journey from business development and initial enquiry through to designing, quoting, booking, operations and final departure.

Premium Leisure Groups

You will manage tailor-made premium air and land group travel including:

- Family and friends groups
- Special interest groups
- Sporting and cultural groups
- Club and association groups
- Special occasion and celebration groups
- Luxury and premium group experiences
- Group touring, accommodation, transfers, dining and experiences

Premium Tailor-Made FIT – Inbound

- International leisure travellers visiting Australia, New Zealand and the South Pacific
- Tailor-made premium itineraries designed around individual client interests and requirements
- Private touring and experiences
- Premium and Luxury accommodation
- Premium transfers and transportation
- Special interest and bespoke leisure travel programs
- Pre- and post-tour extensions
- Premium ski travel

Premium Tailor-Made FIT – Outbound

- Australian leisure travellers travelling internationally
- Tailor-made premium international itineraries
- Luxury accommodation and experiences
- Private touring and transfers
- Special interest travel
- Premium ski travel




- International DMC and supplier coordination

Working Hours & Flexibility This is a full-time Monday to Friday position, working within standard business hours.

As group travel is a client-focused business, reasonable after-hours support may occasionally be required while groups are travelling, particularly where urgent assistance is needed. This responsibility is shared across the Groups team. Flexibility is also important when building client relationships. Occasional Zoom calls or client meetings outside standard hours may be required, particularly with international clients, conference organisers or key decision-makers.

We recognise the importance of work-life balance, but understand that being available for an key client conversation can sometimes be the difference between winning valuable group business and losing the opportunity.

Key Responsibilities

- Drive recent business and grow Group sales and profitability.
- Manage inbound and outbound group enquiries from initial brief to departure.
- Develop creative, commercially viable itineraries and proposals.
- Convert enquiries into confirmed business through proactive follow-up.
- Build strong relationships with travel advisors, corporate clients, conference organisers and group leaders.
- Negotiate competitive group rates with hotels, airlines, transport providers, venues, attractions and other suppliers.
- Manage accommodation, touring, transfers, meals, events, contracts, deposits and operational deadlines.
- Liaise with overseas DMCs and international partners.
- Support your Groups Manager colleague and provide reliable backup when required.
- Support groups while travelling and assist with urgent issues.
- Identify repeat business, referrals and account growth opportunities.

About You We're looking for an experienced travel professional with proven Leisure and/or Groups experience who is commercially minded, highly organised and confident managing multiple moving parts.

You will have

- Proven experience in leisure and/or group travel, including international group airfares and travel insurance management.
- Experience managing inbound and/or outbound travel.
- Strong sales and business development skills with a proven ability to convert enquiries.
- Exceptional attention to detail and the ability to manage complex group requirements accurately.
- The ability to anticipate client needs,



pre-empt potential issues and proactively implement solutions.
- Excellent itinerary design, costing and proposal-writing skills.
- Strong negotiation and supplier management skills.
- Excellent organisational and time-management skills.
- Confidence dealing with travel advisors, corporate clients, conference organisers and suppliers.
- Strong destination knowledge across Australia, New Zealand, Asia and/or the South Pacific.
- Experience with international DMCs and overseas suppliers is advantageous.

Experience with Tramada, Amadeus or similar travel technology is advantageous.

The Person We're Looking For

You're someone who:

- Notices the details others miss.
- Thinks several steps ahead and asks, “What else does this client or group need?”
- Pre-empts problems rather than reacting to them.
- Takes ownership from enquiry through to final departure.
- Understands that exceptional premium leisure travel is about getting the small things right and using our curated supplier list for consistent experiences
- Can turn a client brief into a creative, personalised and commercially viable tailor-made itinerary.
- Is commercially aware and understands the importance of margins as well as sales.
- Loves winning new leisure travel business.
- Is a genuine team player, not a lone wolf.
- Shares knowledge, ideas and solutions.
- Is willing to support your colleague, including with bookings that aren't your own.
- Communicates proactively and asks for help when needed.
- Understands that “that's not my booking” is not the mindset we're looking for.
- Is comfortable working autonomously in a 100% work-from-home environment.

What We Offer

- 100% Work From Home
- Full time Monday to Friday position
- Generous salary package for the right candidate
- Monthly incentive payments linked to exceeding your monthly cost of seat
- Established Groups team and collaborative working environment
- Custom in-house designed intuitive reservations system
- Dynamic paperless documentation
- Opportunities for travel, educationals and famil trips
- Ongoing training and professional development
- Strong supplier relationships and wholesale travel products
- Career development opportunities within a growing Australian travel company

Ready to take your Groups career to the next level?

If you're an experienced Groups Travel Expert who knows how to win business, build relationships, protect profitability, anticipate client needs and deliver exceptional group experiences, we'd love to hear from you. Apply now with your resume and a brief cover letter outlining your group travel experience, and a video message, prepared on Loom, with the types of groups you've managed and your inbound/outbound experience.

📌 Premium Leisure Groups & Tailor-Made FIT Travel Expert – Inbound & Outbound (Cairns)
🏢 Travelcation Group
📍 Cairns