Australian Moulding & Door Company (AMDC) manufactures one of Australia's largest and most comprehensive ranges of skirtings, architraves, doors and accessory mouldings.

With more than 5,000 profiles spanning traditional through to contemporary designs, AMDC has built a strong reputation for quality craftsmanship, reliable service and long-term relationships within the building and construction industry.

Their experienced team brings extensive product knowledge and a genuine commitment to helping customers achieve the best possible outcomes for their projects.

About the Role

This is a pivotal role within the AMDC team, combining customer engagement, trade sales, quoting, order management and relationship building.

As the first point of contact for many customers, you will play an important role in creating a positive customer experience while identifying opportunities to add value and grow sales.

Working closely with builders, cabinet makers, joiners, renovators, retailers and trade customers, you'll provide product advice, prepare quotations, process orders and ensure customers remain informed throughout the production and delivery process.

This role is perfect for someone who genuinely enjoys helping people, thrives in a fast-paced environment and understands that every customer interaction is an opportunity to build trust and strengthen relationships.

Key Responsibilities

- Respond to customer enquiries via phone, email and face-to-face interactions
- Provide product recommendations and technical advice based on customer requirements
- Prepare accurate quotations and follow up opportunities proactively




- Process sales orders and coordinate order fulfilment
- Liaise with production, warehouse and delivery teams to ensure smooth outcomes
- Maintain regular communication with customers throughout the order process
- Develop and nurture relationships with trade and commercial customers
- Maintain accurate customer records within CRM and ERP systems
- Assist with showroom and front counter enquiries
- Identify opportunities to increase customer engagement and sales outcomes

About You

To be successful in this role, you will bring a combination of customer service excellence, commercial awareness and solid organisational skills.

Ideally you will have:

- Demonstrated experience in trade sales, customer service or sales support
- Experience within manufacturing, building products, construction or a related industry will be highly regarded
- Strong communication skills with the ability to build rapport quickly
- A genuine customer-first approach with a focus on delivering exceptional service
- Excellent attention to detail and accuracy
- Experience using CRM and ERP systems
- Ability to manage multiple priorities and deadlines simultaneously
- A positive, resilient and solutions-focused attitude
- Strong teamwork skills and willingness to support others
- Professional presentation and a commitment to quality outcomes

What's on Offer

- Working hours of 7:30am – 4:00pm Monday to Friday
- Free secure undercover parking
- Access to on-site gym facilities
- Complimentary barista made coffee all day any time
- Friendly and supportive team culture
- Opportunity to work with an industry-leading Australian manufacturer

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