Accessible Living Homes is a dedicated provider of support services within the aged and disability sector. We are committed to delivering high-quality, person-centred care and support to individuals with disabilities, helping them achieve greater independence and improve their quality of life. Our mission is to empower our clients by providing accessible, tailored support services that respect their dignity and promote their wellbeing. We pride ourselves on our inclusive culture, professional approach, and genuine passion for making a meaningful difference in the lives of those we serve.

About the role

We are seeking a dedicated and organised NDIS Intake and Office Administrator to join our team at Accessible Living Homes, based in Cranbourne VIC 3977. This is a full-time position that plays a crucial operational role in supporting our business. As NDIS Intake and Office Administrator, you will be the first point of contact for new clients and their families, managing key administrative and intake processes that are fundamental to ensuring smooth operations and exceptional client experiences. This role is essential to our ability to deliver quality services and maintain our commitment to accessibility and support within the aged and disability sector.

Key responsibilities

- Managing NDIS intake procedures, including receiving enquiries, gathering client information, and processing new participant applications
- Conducting initial client assessments and needs identification to ensure appropriate service matching
- Maintaining accurate and confidential client records and documentation in accordance with NDIS requirements and privacy legislation
- Scheduling appointments and coordinating support workers for client visits and assessments
- Providing administrative support to the broader team, including data entry, filing, and document management
- Managing telephone and email communications professionally and courteously
- Processing invoices, managing office supplies,



and supporting general accounting administration
- Liaising with NDIS planners, support coordinators, and other stakeholders on behalf of clients
- Maintaining office systems and procedures to ensure efficient daily operations
- Supporting compliance with NDIS guidelines, disability support standards, and relevant legislation

What we're looking for

- Previous experience working in NDIS administration, disability support, aged care, or a related community services role
- Knowledge of NDIS processes, participant planning, and funding mechanisms
- Strong organisational skills with the ability to manage multiple tasks and competing priorities
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications and experience with client management systems
- Demonstrated ability to work with sensitivity and respect when supporting people with disabilities
- Strong attention to detail and commitment to maintaining accurate records
- A compassionate approach to client interaction and a genuine interest in supporting vulnerable populations
- Ability to work independently and as part of a collaborative team
- Current Working with Children Check (or willingness to obtain one) and satisfactory background screening
- Preferred: Experience with specialist disability support software or database systems

What we offer

- A supportive and inclusive workplace where staff feel valued and motivated.
- Competitive remuneration commensurate with experience and qualifications.
- A professional development culture, with opportunities to enhance skills and knowledge in the aged and disability support sector.
- A collaborative working environment where contributions are recognised and appreciated.
- Flexible work arrangements where possible, committed to supporting the wellbeing of employees.
- Access to industry training and professional development opportunities.
- A workplace culture built on mutual respect and genuine care for both clients and colleagues.

#J-18808-Ljbffr

📌 NDIS Intake and Office administrator (Williamstown)
🏢 ACCESSIBLE LIVING HOMES
📍 Williamstown