DOCTOR SHAMMI is a destination dermatology clinic in the heart of Fitzroy, founded by leading dermatologist Dr Shammi Theesan. We specialise in medical dermatology and advanced aesthetic treatments, with a particular focus on hair loss, acne and evidence-based skin rejuvenation.

Our reputation has been built on clinical excellence, operational precision and an unwavering commitment to the client experience. Every system, interaction and process has a purpose. We don't believe excellence happens by chance—it is created through discipline, accountability and continuous improvement.

We are seeking an exceptional Clinic Manager who thrives in high-performance environments and takes genuine ownership of outcomes. This role isn't about maintaining the status quo. It's about building a clinic that continually raises the standard.

The Role

As Clinic Manager, you will be responsible for the day-to-day operation of the clinic, leading a team of approximately 13 clinicians, nurses and administrative staff.

This is a leadership role for someone who enjoys solving complex operational challenges, building high-performing teams and continuously improving the way a business operates.

You won't simply manage the clinic—you'll influence its direction.

You'll work closely with the leadership team to identify opportunities, strengthen systems, improve accountability and ensure the clinic operates with consistency, professionalism and efficiency every single day.

Success in this role is measured by the strength of the team you build, the systems you improve, the client experience you protect and the operational standards you uphold.

Key Responsibilities

Leadership & Accountability

Lead, coach and develop a multidisciplinary team while fostering a culture of ownership, accountability and continuous improvement.

Provide clear direction, set expectations and confidently manage performance conversations when required.

Maintain professional boundaries while creating an environment built on trust, respect and high standards.

Operational Excellence

Oversee all day-to-day clinic operations, ensuring appointments, workflows and resources run efficiently and consistently.

Identify operational inefficiencies before they become problems and implement practical, scalable solutions.





Continually refine systems and processes to improve productivity, consistency and client outcomes.

Client Experience

Protect and elevate every stage of the client journey, ensuring service standards reflect the quality of care provided by the clinic.

Confidently manage complex client situations with professionalism, empathy and sound judgement.

Commercial Performance

Monitor key business metrics including revenue, conversion rates, rebooking performance, utilisation and operational KPIs.

Use data to identify opportunities, support decision-making and drive measurable improvements across the business.

Workforce Planning

Manage rosters, staffing requirements and team capacity to balance exceptional client service with operational efficiency.

Support recruitment, onboarding, performance management and ongoing development of the team.

Governance & Compliance

Ensure the clinic operates in accordance with clinical protocols, privacy legislation and workplace policies while maintaining a safe, compliant and professional environment.

Experience

We welcome applicants from industries where operational excellence and premium client service are non-negotiable, including:

- Medical or specialist healthcare practices
- Dermatology, cosmetic clinics and dermal clinician
- Luxury hospitality
- Boutique hotels
- Premium retail leadership
- High-end wellness businesses

Experience leading multidisciplinary teams within fast-paced service environments will be highly regarded.

Who You Are

You are an operator first and foremost.

You naturally take ownership, make decisions and solve problems without waiting to be asked.

You have at least 3-5 years' experience leading high-performing teams within a premium service environment.

You are highly organised and genuinely enjoy creating systems that improve efficiency and consistency.

You are commercially minded and understand that exceptional client care and strong business performance go hand in hand.





You remain calm under pressure and are comfortable making decisions when priorities shift throughout the day.

You communicate clearly, confidently and respectfully, including when delivering difficult feedback or managing performance concerns.

You understand that leadership is built on consistency, fairness and accountability—not popularity.

You enjoy working with ambitious people who challenge one another to continually improve.

You are resilient, adaptable and motivated by solving problems rather than avoiding them.

Most importantly, you have a genuine desire to build something exceptional rather than simply manage what already exists.

What Success Looks Like

Within your first 12 months, you will have:

- Built a culture of accountability and ownership across the team.
- Strengthened operational systems that improve efficiency and consistency.
- Elevated the client experience through disciplined execution rather than reactive problem solving.
- Confidently managed difficult conversations while maintaining trust and professionalism.
- Used data and commercial insights to improve business performance.
- Become a trusted operational leader who identifies solutions before problems reach the directors.

Why Join DOCTOR SHAMMI

- Work alongside one of Melbourne's leading dermatologists in a business recognised for clinical excellence.
- Be empowered to genuinely influence the direction and performance of the clinic.
- Join a business that values initiative, continuous improvement and operational excellence.
- Receive bespoke advanced treatments post-probation, cost-price skincare.
- Build your career within a business committed to raising the standard of dermatology and aesthetic medicine.

Before You Apply

This role is suited to someone who enjoys responsibility, embraces accountability and takes pride in delivering work to an exceptionally high standard.

You’ll be joining a business with ambitious goals, strong leadership and a culture that values honest feedback, continuous improvement and qualified growth. We challenge one another because we believe that's how great teams become exceptional.

If you're motivated by ownership, high standards and the opportunity to make a genuine impact, we'd love to hear from you.

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📌 Clinic Manager | DOCTOR SHAMMI (Williamstown)
🏢 ode dermatology
📍 Williamstown