The Production & Client Support Coordinator supports the day-to-day delivery of promotional merchandise, uniform repeat orders, and card-printing jobs.

Working closely with senior team members and suppliers, this role assists in coordinating production tasks, maintaining accurate job records, and ensuring a smooth client experience. The position is ideal for someone early in their career who is highly organised, detail-oriented, and keen to develop within a production and client service environment.

Key Responsibilities

1. Client Support & Communication

- Assist in responding to client enquiries across merchandise, uniforms, and card-production jobs.
- Support the team in managing inbound website enquiries and allocating them to the appropriate staff member.
- Help gather client requirements, confirm artwork files, and follow up on proof approvals.
- Provide regular updates to clients regarding order progress and delivery timelines.
- Maintain accurate records of client communications in internal systems.

2. Production Coordination Support

- Prepare basic production instructions using approved templates and guidance from senior team members.
- Request supplier quotes and assist in placing orders once approved.
- Track production timelines and flag potential delays to senior staff.
- Assist with proof coordination and ensure approvals are recorded correctly.
- Help organise deliveries and confirm dispatch details.
- Update job status notes in CRM or production systems.

3. Card Production Assistance

- Support daily and/or weekly card-production batches (ID cards, membership cards, promotional cards).
- Assist with file preparation, template checks, and basic quality control.
- Work alongside other team members to ensure jobs are queued correctly.




- Monitor consumable stock levels (cards, ribbons, laminates) and report when reordering is required.
- Escalate technical or production issues to senior team members.

4. Workflow & Administrative Support

- Help maintain the production planner with incoming jobs and deadlines.
- Follow up on outstanding approvals or supplier confirmations.
- Maintain organised job folders, documentation, and proof logs.
- Assist with uniform repeat orders and basic stock checks.
- Support general administrative tasks related to quoting, pricing comparisons, and order processing.

Success Measures

- Accurate job data entry and documentation.
- Timely follow-up on approvals and supplier communications.
- Minimal errors in proofs, order details, and production instructions.
- Positive client interactions and responsive communication.
- Strong teamwork and reliable support of senior staff.

Skills, Knowledge & Experience

Required

- 1–2 years of experience in administration, customer service, or a coordination role (production or print experience desirable but not essential).
- Strong organisational skills and attention to detail.
- Explicit written and verbal communication skills.
- Ability to manage multiple tasks and follow structured processes.
- Comfortable working in a fast-paced team environment.

Preferred

- Exposure to promotional merchandise, uniforms, or print production.
- Familiarity with CRM systems or job-tracking tools.
- Basic understanding of artwork files (PDFs, proofs, templates) is advantageous.

Personal Attributes

- Eager to learn and develop production knowledge.
- Reliable and process driven.
- Positive and team oriented.
- Comfortable asking questions and seeking guidance when needed.
- Customer-focused with a helpful attitude.

📌 Production & Client Support Coordinator (North Melbourne)
🏢 Latern Enterprises
📍 North Melbourne