Business Operations & Centre Coordinator

A hands-on founding operations role across business events and executive project support

Ouson Group is seeking a highly organised, polished and practical Business Operations & Centre Coordinator to support the launch and operation of Greenwood Business & Convention Centre, while also assisting senior management with operational follow-up across several core business areas within the group.

Greenwood Business & Convention Centre is a new premium business and convention facility within Greenwood Business Park in Burwood, Victoria. The Centre is being positioned as a membership-based corporate campus for business meetings, seminars, training programs, boardroom sessions, hybrid meetings, association events, skilled networking and recurring corporate functions.

This is a hands-on founding role. At launch stage, the successful candidate will help manage front of house, welcome visitors, conduct site tours, coordinate enquiries, support membership growth, assist with event bookings and help establish practical operating systems for the Centre.

The role will also provide operational support to the Managing Director across Ouson Group’s key business areas, including property leasing, development projects, prefabricated construction, and mortgage/finance related business operations.

We are looking for someone who is practical, commercially aware, client-facing and highly disciplined with follow-up.

About the role and key responsibilities

You will work closely with the Managing Director and the wider Ouson Group team to help convert business priorities into practical action, follow-up and delivery.

This role is suitable for someone who enjoys being close to the action and is comfortable switching between client-facing work, operational coordination and detailed follow-up.

Key responsibilities

Greenwood Business & Convention Centre

- Act as the first point of contact for visitors, potential members and event enquiries.

- Welcome clients, conduct site tours and present the Centre professionally.

- Assist with room bookings, meeting-room setup coordination and event preparation.

- Maintain the booking calendar, enquiry pipeline and membership follow-up list.

- Support corporate meetings, seminars, boardroom sessions, training events and networking functions.

- Coordinate with caterers, AV support, cleaners, IT support and facility management.

- Help maintain a premium presentation standard across client-facing areas.

- Assist with the Centre’s membership portal, website content, brochures and operating procedures.

Membership and business development support

- Follow up potential members after inspections and enquiries.





- Assist with preparing membership proposals and event packages.

- Maintain CRM records and enquiry status updates.

- Help identify target members, associations, training providers and local businesses.

- Support email campaigns, LinkedIn outreach and member communications.

- Assist with recurring member events and business community activities.

Executive operations support

- Help the Managing Director track key priorities, deadlines and action items.

- Prepare meeting notes, follow-up lists and progress summaries.

- Chase internal team members, suppliers and consultants for updates.

- Keep project trackers updated across key business areas.

- Help organise documents, correspondence and internal records.

- Escalate delays, issues and risks early.

Project coordination support

You may assist with coordination and follow-up across:

- Greenwood leasing and tenant enquiries;

- Greenwood Business & Convention Centre setup;

- Prefabricated construction initiatives;

- Development project tasks and consultant follow-ups;

- Mortgage/Finance business operational tasks;

- supplier and contractor coordination;

- general business improvement projects.

You will not be expected to make technical, legal, financial or construction decisions. Your role is to help coordinate, follow up, document and keep projects moving.

About you

You are organised, reliable and hands-on. You enjoy dealing with people, but you are also strong with details, follow-up and administration.

You are comfortable answering phones, welcoming visitors, showing clients around, preparing notes, chasing tasks and helping build systems from the ground up.

You will suit this role if you are:

- polished and professional in person;

- confident dealing with business clients;

- highly organised and detail-focused;

- good at following up without being reminded;

- able to manage multiple priorities;

- practical and willing to help wherever needed;

- comfortable in a growing, owner-led business;

- commercially aware, but not afraid of front-of-house work;

- strong in written and spoken English;

- confident with Microsoft Office, email, calendars, spreadsheets and CRM-style systems.

Required experience

- Minimum 3-5 years’ experience in one or more of the following areas:





- operations coordination;

- office management;

- business administration;

- event coordination;

- front-of-house / reception in a premium environment;

- serviced offices or flexible workspace;

- property administration / project administration;

- executive support with strong operational follow-up.

- Strong communication and client service skills.

- Good computer skills, including Outlook, Word, Excel and cloud-based systems.

- Ability to prepare clear notes, lists, emails and follow-up summaries.

- Strong attention to detail.

- Ability to work independently after receiving direction.

Highly regarded

- Experience in serviced offices, coworking, business centres, conference venues or corporate events.

- Experience supporting a business owner, Managing Director or senior executive.

- Experience with CRM, booking systems, membership systems or event platforms.

- Experience in property, construction, development, finance, mortgage broking or professional services.

- Basic understanding of event operations, catering coordination or AV setup.

What we are looking for

We are looking for someone who can help build the Centre and support the Managing Director in a practical way.

This role would suit a person who thinks:

"I am happy to welcome clients, show them around, update the CRM, chase follow-up items, coordinate meetings, prepare action lists and help the business move forward."

It will not suit someone who wants a narrow corporate EA role, a pure receptionist position, or a senior strategy-only title.

Why join us?

This is a rare opportunity to join an established private business group at an important growth stage.

You will have the opportunity to:

- help launch a new premium business and convention centre;

- be involved from the beginning, not after everything is already built;

- work directly with senior management;

- gain exposure to property, development, construction, business events, membership operations and mortgage-related business operations;

- build broad commercial and operational experience;

- grow with the Centre as memberships and recurring business increase.

As the Centre grows, there may be future opportunities for this role to develop into a more senior operations, centre management or business support position.

Remuneration

A competitive salary package will be offered based on experience.

A performance bonus may be considered based on:

- confirmed memberships;

- recurring event bookings;

- enquiry follow-up discipline;

- client satisfaction;

- operating system improvement;

- project coordination performance.

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📌 Business Operations & Centre Coordinator (Melbourne)
🏢 seek.com.au
📍 Melbourne