Family Health Clinics Melbourne - Malvern VIC

Medical Receptionist (Experienced) - Family Health Clinic Malvern | Private General Practice | Malvern

Casual | Malvern | Immediate Start

Please note: This position is intended for experienced General Practice Medical Receptionists. Applications from candidates without at least three years’ experience working in a GP clinic are unlikely to be considered.

At Family Health Clinic Malvern, we believe the patient experience begins well before they see their doctor.

Our reception team plays an essential role in creating a calm, organised and welcoming environment where patients feel respected, supported and cared for from the moment they contact the clinic.

We are seeking an experienced Medical Receptionist who understands the pace and complexity of general practice and takes pride in delivering exceptional service to patients while supporting a collaborative clinical team.

This is an opportunity to join a growing private practice where professionalism, teamwork and long-term relationships are valued.

About the Role

As a key member of our administration team, you will work closely with our doctors, nurses and Practice Manager to help ensure the clinic operates smoothly each day.

You will be trusted to manage competing priorities, communicate confidently with patients and contribute to the day-to-day coordination of a busy private general practice.

We are looking for someone who has:

- A minimum of three years’ experience working as a Medical Receptionist in General Practice
- A sound understanding of the day-to-day workflow within a GP clinic
- Excellent communication and interpersonal skills with patients, doctors and colleagues




- Confidence managing appointment bookings, patient enquiries and a busy reception environment
- Experience triaging telephone calls, emails and clinical correspondence appropriately
- A strong understanding of Medicare billing and private billing processes
- The ability to support the Practice Manager with the daily coordination of clinic operations
- Flexibility to work across the clinic’s operating hours when required

Essential Experience

Applicants should have practical experience using:

- Best Practice
- HotDoc
- Cubiko
- Microsoft Office
- HotDoc
- Tyro

What You’ll Find Here

We know experienced medical receptionists are the backbone of a well‑run general practice.

You’ll be joining a team that values your knowledge, respects your contribution and provides an environment where you can continue to develop professionally.

We offer:

- A supportive and experienced clinical and administration team
- Opportunities for professional growth and ongoing learning
- Career development opportunities for the right candidate
- Competitive remuneration based on experience and contribution
- A modern private medical practice with established systems and technology
- The chance to become a valued long‑term member of a growing clinic

Who Will Enjoy This Role

This position is ideal for someone who enjoys working in general practice, genuinely cares about patients and takes satisfaction in keeping a busy clinic organised and running smoothly.

If you are looking for a workplace where your experience is recognised, your ideas are welcomed and you can build a long‑term career, we would love to hear from you.

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