Company Overview

Smokeball is a fast growing, B2B SaaS company, empowering small law firms to get their work done faster and smarter and track their time accurately so they get paid properly for the work they’re doing. Emerging from the start-up stage, we are now rapidly scaling for growth with teams in Australia, UK and USA, soon looking to launch in other markets. We think deeply about the challenges of small law firms and drive innovations that truly change the lives of our clients Role Overview:

Join Smokeball as our Business Process & Project Manager and help shape how the business runs as we continue to scale. You’ll own the full lifecycle of operational improvement — from spotting the process issues worth solving, through to designing, delivering and embedding the fix.

This isn’t process for process’s sake. You’ll bring sharp commercial judgement to prioritise the right initiatives, design solutions that are as simple as they need to be and protect the speed and autonomy that let this business move fast. You’ll combine hands-on process analysis with structured project delivery, reporting into our Country Manager – Australia. What You’ll Be Doing:

Map, document and analyse current-state processes to identify inefficiencies, bottlenecks and risks

Design and validate future-state processes with subject-matter experts and operational stakeholders

Build data-driven business cases to prioritise the initiatives that matter most

Plan and manage improvement initiatives end-to-end scope, schedule, resourcing, budget and risk

Maintain key project artefacts: charters, plans, status reports and decision records

Coordinate cross-functional workstreams and manage interdependencies across the change portfolio

Report clearly to sponsors and senior leadership on progress, risks and outcomes

Build engagement and communication plans to support adoption of change

Partner with training and enablement teams to ensure operational readiness ahead of go-live





Track benefits realisation post-implementation and coach teams on process thinking and project discipline

Develop and maintain strong working relationships with key stakeholders across the business, in each region and at all levels What You’ll Bring:

Demonstrable experience across both process improvement and project/programme delivery, ideally within operations, transformation or consulting

Lean Six Sigma Green Belt certification (or equivalent CI qualification)

Strong working knowledge of project management frameworks — PMP, PRINCE2, AgilePM or equivalent practical experience

Proficiency with process mapping tools (Visio, Miro, Lucidchart or similar) and project management tools (MS Project, Jira, Smartsheet, Monday.com or similar)

Excellent stakeholder management, facilitation and communication skills — comfortable presenting to senior leadership and coaching frontline teams

Strong analytical skills with the ability to translate data into actionable insight and compelling business cases

Bonus: sector experience in technology / SaaS What’s in it for you?

? Competitive Salary + bonus + super

? Wellbeing allowance

? Be part of a high-growth company evolving a core SaaS platform

? Reboot days & Birthday leave

? Paid Parental Leave

? Office lunches and loads of snacks

? And of course…the SWAG! Smokeball is an equal chance employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Don’t meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we’d love to hear from you!

Please note: This role is only open to Australian residents. Unfortunately, we are not able to offer sponsorship currently.

Please note: are not working with agencies for this role and do not accept unsolicited resumes.

📌 Project Manager - Business Process (Sydney)
🏢 Smokeball Australia
📍 Sydney