Neuropsychology East Melbourne is a private clinic that runs each Wednesday in Carlton, Victoria. We provide expert assessment and treatment for people with brain and mental health conditions, particularly Functional Neurological Disorder (FND).

We are looking for an experienced Medical Receptionist to provide essential support for the efficient running of the clinic. The role includes managing referrals, correspondence, client communication, and payments, as well as assisting clinicians and working with another Clinic Administrator on administrative tasks.

The successful candidate will have:

· More than one year of experience in a medical administrative role.

· Flexibility, empathy, and problem-solving skills.

· The ability to prioritise and shift between tasks to manage competing demands.

· Excellent verbal and written communication skills.

· Robust social skills and the ability to work well in a team.

The role is casual, requiring approximately 16 hours per week, spread across one in-person day (8 hours) and two online days (8 hours maximum).

Typical hours are

- Wednesday 11am – 7:30pm in person.
- Friday/Monday flexible online hours as required.

The successful applicant must be able to start date by the 26th August 2026.

The key role responsibilities are outlined below:

Reception and Clinic Administration

· Attend the weekly Wednesday clinic in person, and be available online for telehealth clinic days to undertake reception and clinic administration duties.

· Answer incoming phone calls, assist with client and clinician requests,



and respond to incoming emails.

· Transcribe clinician dictations, prepare and send letters, reports, and other correspondence for clinicians.

· Organise clinic groups, meetings, and evening events, including coordinating catering, setting up the space, and preparing name tags.

· Process incoming mail.

Referral & Waitlist Management

· Manage the incoming referral folder, including receiving and uploading referrals for triage.

· Maintain and update the referral waitlist.

· Contact referred clients to confirm details and provide waitlist updates.

Client Communication & Scheduling

· Conduct outreach to clients to book or reschedule appointments.

· Respond to client enquiries regarding appointments, referrals, and administrative processes.

Group Program Support

· Assist with organising group therapy programs.

· Contact suitable clients and provide information about upcoming groups.

· Help plan and coordinate psychoeducation evenings.

Billing & Payment Management

· Manage outstanding payments and establish payment plans where required.

· Follow up with clients and external agencies regarding payment matters.

· Liaise with Medicare, TAC, NDIS, and WorkSafe regarding client claims.

Contact details:

If you are interested and feel you meet the above criteria, we would love to hear from you! Please contact our Clinic Administrator, Letty Solly, at [email protected]

Please include your CV with your application.

Application closing date Friday 14th August 2026.

📌 Psychology Clinic Receptionist (Carlton)
🏢 Neuropsychology East Melbourne
📍 Carlton