Technology Experience & Service Delivery Coordinator

Note: For the purpose of recruitment, this role has been advertised as IT Service Delivery Lead, however within the organisation the role is known as Technology Experience & Service Delivery Coordinator.

About the role

- Team Leadership: Lead, coach, and roster a team of IT Service Desk Officers (3 direct reports), fostering technical growth and a strong customer-centric service culture.
- Service Management & ITIL: Oversee daily service delivery, incident/request/change/problem management, and operational performance across M365, Windows 11 environments, server-based applications, and identity management.
- Continuous Improvement: Monitor service trends, analyse operational metrics, and execute continuous improvement initiatives to enhance security, efficiency, and overall user satisfaction.




- Technology Adoption & Enablement: Lead tech communications, user guidance, and change activities to ensure seamless adoption of recent tools, platform updates, and feature rollouts.
- Infrastructure & Vendor Oversight: Manage dependencies across M365, Active Directory, Entra ID, Defender, Purview, VMware, and collaborate with external vendors and managed service providers.
- Operational Governance & Budgeting: Contribute to operational planning, manage the Service Desk budget, oversee relevant contracts, and ensure alignment with cyber security frameworks.

More information about the role can be found here

Applications close: 16 August 2026

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📌 Technology Experience & Service Delivery Coordinator (Healesville)
🏢 Glen Eira City Council
📍 Healesville