Recruiting now for a Night Manager with the ‘Z factor’!

ABOUT US:

Zagame’s House is one of Melbourne’s top inner-city boutique hotels (as voted by TripAdvisor users), and we’re looking for switched-on savvy individuals like you to join our growing family!

We’re a 97 room boutique hotel, located in the cultural and bustling hub of Lygon Street, Carlton. We’re a quick walk from the CBD and provide a personalised Melbourne experience, with a stylish, edgy design. We pride ourselves in providing the ultimate in contemporary comforts for guests to rest, play, indulge and inspire: a communal lobby-café, Coffee + Kitchen, Lord Lygon Dining & Bar, state-of-the-art conference facilities, a bespoke concierge service…and more!

Our goal? To make sure every living being to come through our doors is treated like our Family.

We have created a team that is uniquely different but complements each other beautifully. It’s all about us sharing a vision, being united in creating an experience that is second to none and delivering memorable moments.

We put H.E.A.R.T. into everything we do

- Home: Zagame’s rich heritage is synonymous with hospitality. Warm and generous, we embrace our guests and treat them like family.
- Engaging: We’re here to create memorable experiences for our guests and visitors. Vacations, events, celebrations and more... whatever we do, we deliver with wow!
- Artistic: Vibrant, passionate and playful, we’re here to push the boundaries. We have a creative soul and love to surprise and inspire.
- Relaxed: We are open minded, easy-going and non-judgmental. Through our personal touches and pampering, our guests feel chill, comfortable and cared for.
- Taste: Stunning interiors, local produce, delicious wine offerings... all must be ‘Zagame-worthy’. It’s about instilling wow into everything we do.





Our environment is collaborative

- We thrive on learning new techniques and having fun
- Each member of the team has the opportunity to achieve daily goals
- Our workplace is beautifully presented, and we have the right tools to do the job
- Our teams have a work life balance

Our core values are based on the belief that our team members should engage in being attentive, thoughtful, accountable and gutsy in everything that they do.

THE ROLE:

As our Night Manager, you'll own the overnight shift at Zagame's House – running the front desk, completing the nightly audit, balancing revenue and expense transactions, and safeguarding the accuracy of all our financial information. You'll also be the calm, welcoming presence in office through the small hours, looking after our guests and team until sunrise.

The successful applicant will:

- Lead the vision and values of Zagame’s House guest experiences
- Work closely with the Rooms Division Manager, Front Office, Housekeeping, and F&B; teams to deliver and maintain exceptional service standards and guest experiences
- Actively contribute to hotel targets and objectives
- Be proactive in controlling costs – always aware of forecasted business and targeted profitability, whilst maintaining our standards
- Be able to roll sleeves up and get the job done – no matter what it takes
- Be a juggler – you will have many balls in the air at a time
- Have an appreciation of the unique, the different,



and the ‘out of the box’ (We don’t believe there is a box)!
- Question the ‘norm’ naturally and always look for ways to improve and do things differently
- Have great attention to detail
- Appreciate being at an award-winning hotel – and are happy to do whatever it takes to keep it that way

IS THIS YOU?

Seems like a good fit so far. Do the following also sound like you?

- An infectious smile and approachable friendliness
- Leadership and personnel management skills
- Strong communication, “we do!” attitude, reliable and level-headed
- Able to work autonomously and as part of a team
- Role reports to the Rooms Division Manager

As our venue operates 24 hours a day, 365 days a year, applicants must have fully flexible open availability across all 7 days of the week, including weekends, nights and public holidays

(Full Job Description available in interview process if successful)

PERKS:

- Awesome city fringe location, yet part of the culture of Lygon Street and Carlton
- Parking on-site available as part of the Management team
- Rewards & Recognition

EXPERIENCE:

- Minimum 3+ years’ operational experience in a front office department (essential)
- Experience in Hotel Management software (we use MEWS PMS) and Point of Sale software (Bepoz)
- Reservations experience is a bonus

EDUCATION:

- Somewhat tech-savvy – basic computer knowledge and experience with MS office, Point of Sales, Inventory and store programs
- Previous experience with Mews PMS is a bonus
- Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate

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📌 Night Manager (Melbourne)
🏢 Zagames
📍 Melbourne