At Percepta,we bring first-class service across each market we support. As aHuman Resources Business PartnerworkinginCampbellfield, VIC, you’ll be a part of creating and delivering amazing customer experiences, while also enjoyingthe satisfaction of being part of a unique culture.

What You’ll Be Doing

Responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits, and employee satisfaction, in line with Percepta’s people strategies. Work in partnership with Talent Acquisition to support a comprehensive, professional, and productive recruitment service to the AU sites from initial identification of vacancy through to appointing a new employee. Facilitates the achievement of Percepta’s business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives, and identifying and resolving key HR issues.

During a Typical Day, You’ll

Act as an advisor and coach to managers and team leaders, ensuring pragmatic solutions, legal compliance, and resolution of all people management actions and concerns

Support managers with performance & absence management issues

Advise and monitor managers and employees concerning work-related issues, including grievance investigations and disciplinary actions as necessary

Conduct exit interviews, analyse data, and make recommendations to client department managers

Conduct employee-related counselling and investigations, as necessary

Manage the implementation and ensure compliance with Percepta’s Equal Opportunity and Diversity policies

Support end-to-end recruitment processes, including processing Position Requisition (PR) forms through approval workflows, reviewing job descriptions, and submitting roles for job evaluation and grading as required.

Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each role

Be social media savvy – Facebook, Instagram, etc., to ensure all vacancies are posted, and Percepta's presence is maintained until the vacancy is filled

Work in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for Payroll

Update and maintain the Recruitment Drive to ensure all documents are up to date, and a consistent approach is adhered to, including providing support and advice for reasonable adjustments if required.

Assist with the annual salary review process through the Halogen portal





Complete internal paperwork to gain approval for salary increases based on a change in role, Human Resource Management (local level / AU)

Develop & maintains, in conjunction with colleagues, maintenance of legally compliant HR policies, procedures, and processes

Develop policies & procedures: identify the lack of/ or policy deficiencies, assess the effectiveness of current policies, and recommend and implement policy changes.

Interpret and implement company policies and procedures to all line management and staff.

Ensure the appraisal process is fully embedded in the client department area.

Support Sr. HR Manager, to ensure employee feedback is gained through the Global Speak Up survey, working with department Managers on improvement and development plans for each department

Support the development, implementation, and maintenance of all HR related training programmes

Responsible for local staff forums and liaison with company-wide employee forums

Provide ad-hoc reports to Finance, Workforce Planning, and Operations with regard to attrition, leavers, and historical employee data for assigned departments

Provide guidance & support in the areas of Health & Safety, Welfare & Social activities

Support the internal communications processes and contribute to the HR Intranet section

Produce weekly and monthly people statistics reports

Works on special projects as required, as agreed upon with the Sr. HR Manager

Ensure compliance with AU employment legislation

What You Bring to the Role

CIPD Qualified

Undergraduate University Degree or equivalent experience

Mid-Level HR Generalist experience

In-house recruitment experience gained in a similar environment

Previous practical experience of similar responsibilities as listed above, ideally gained in a contact centre, manufacturing, or retail environment; other industries will be considered

Excellent oral and written communication skills

Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends

Ability to influence leadership and employees

Excellent interpersonal skills to enable effective relationships

Self-confident with the ability to challenge and ‘push back’ in an appropriate manner

Excellent organisational and time management skills

Self-Motivated and able to prioritise

Team Player

Ability to demonstrate integrity and a professional demeanour

Ability to multitask

Have sound judgement





Be approachable

Able to maintain confidentiality, and able to handle sensitive material

Detail orientation with a high level of accuracy

Thorough working knowledge of the Data Protection Act

Proficiency in computer literacy, Microsoft Office (Word, Excel, etc.)

Human Resources Information Systems (HRIS) experience with Oracle and Kronos would be an advantage

Good working knowledge of current employment legislation

Flexibility to travel to other sites in the AU with occasional overnight stays

Ability to interact with others at varying organisational levels

What You Can Expect

- Competitive Salary with Incentives
- Hybrid/flexible working arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Partner Cash Back Offer
- Training and Development Programs (Percepta College)

A Bit More About This Role

This role will require on-site HR support at least 4 days a week at Campbellfield, Melbourne.

Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility– We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow

Service beyond self– We serve others—clients, customers, and teammates with care and integrity in every interaction.

Leave it better– We take ownership and leave every process, person, and place better than we found it.

Win together– We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable– We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their unique way.

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📌 HR Business Partner (Williamstown)
🏢 Percepta
📍 Williamstown