Perfect Gym Solutions Pty Ltd - Westmeadows VIC

Perfect Gym is a cloud-based leisure management platform trusted by 130+ fitness chains across 55+ countries, including 14 of Europe's top 30 chains. Part of the Sport Alliance group (headquartered in Hamburg, alongside Magicline, Finion and MySports), we've been supporting the Australian and Current Z market from our Melbourne office since 2016.

Our Customer Care team just posted a CSAT score above 98% - and we're looking for someone to join this close-knit, high-performing group and support our PG software suite.

What you'll be doing

Handling client support tickets in Zendesk across SMB and Key Account queues

Providing phone support via Zendesk Talk, including start-of-day checks and international calls

Investigating issues using SQL Server (from SELECT-level queries upward)

Searching logs in Kibana/Elastic to trace API errors and payment failures

Raising and tracking bugs in Jira with clear reproduction steps

Maintaining knowledge base documentation in Confluence

Supporting hardware, POS,



and access control queries

Gaining exposure to implementation, onboarding, and customer success as projects arise

What we're looking for

A customer-first mindset with excellent verbal and written English

Strong technical problem-solving skills and attention to detail

A logical, organised approach to relating technical issues to real-world impact

Willingness to learn and work autonomously

Nice to have

Experience in application/technical support, ideally SaaS

Familiarity with Zendesk, Jira, or Confluence (or similar tools)

SQL/relational database experience — the deeper your experience, the better

Exposure to Kibana/Elastic or similar log tools

Fitness, aquatic, or leisure industry background

The details

On-site at our Westmeadows office (close to Melbourne Airport), with remote work available Australia-wide for the right candidate. Open to Australian residents only.

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📌 Technical Customer Care Professional (Williamstown)
🏢 Perfect Gym Solutions
📍 Williamstown