We are looking for a self‑motivated Claims Officer to join our Claims team based in Tullamarine HQ and work full time.

Responsibilities

- Handle backend administrative duties and proactively contact customers regarding damages.
- Maintain accurate and complete file records for all customers, including preparing files for recovery.
- Investigate vehicle damage cases, advise probable outcomes and communicate with customers and internal departments.
- Gather and sort relevant information to raise and process recent claims.
- Prepare paperwork for refund/charge transactions or outsource recovery allocation.
- Deal with telephone inquiries regarding claims and provide requested information.
- Maintain accurate file notes surrounding financial transactions and case development.
- Respond to email queries.
- Proactively resolve any issues that may inhibit the flow of work.
- Develop a sound knowledge of Europcar Rental Terms and Conditions.




- Ensure customers are treated fairly and receive excellent service in accordance with company guidelines.

Qualifications

- Strong customer service skills, able to maintain a calm and professional approach.
- Exceptional communication skills, both verbal and written.
- Ability to work in a fast‑paced environment and meet deadlines under pressure.
- Problem‑solving skills.
- Computer literate.
- Proven ability to work in a team environment.

Benefits

We offer a career in a globally recognised company, management support for coaching and mentoring, free onsite parking and hybrid working arrangements, an inclusive and dynamic team environment, access to an Employee Assistance Program, free premium subscription and unlimited access to the Calm app, discounted car rentals for staff, family and friends, and a great culture.

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📌 Claims Officer (Hume City)
🏢 Europcar
📍 Hume City