IMMEDIATE START AVAILABLE | Rare Career Opportunity | Full Training Provided

We are seeking a dedicated and qualified Medical Receptionist and Surgical Bookings Officer to join our team at Melbourne Comprehensive Eye Surgeons, Bellfield VIC.

This is a full-time position that plays a vital role in ensuring the smooth day-to-day operations of our medical practice. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience from the moment they walk through the door. Every day can feel different, with a combination of reception, administration and surgical bookings, making this an engaging and rewarding role with ongoing opportunities to learn and develop. You will work alongside various doctors and personalities.

Your responsibilities will include:

- Greeting and welcoming patients in a warm and professional manner upon arrival at the practice.
- Scheduling and managing patient appointments.
- Processing patient registrations and maintaining accurate medical records and documentation.
- Handling patient enquiries via phone, email and in-person with courtesy and efficiency.
- Processing payments and managing patient billings.
- Scheduling patient surgery in-house or in-hospital, providing surgical information and financial consents.
- Managing patient correspondence and ensuring all administrative communications are handled promptly.
- Coordinating with clinical staff to support smooth patient flow throughout the day.
- Maintaining confidentiality and adhering to privacy regulations and practice policies at all times.
- Performing routine administrative tasks to ensure the reception area remains organised and professional.

What we're looking for:

Medical reception experience is not required. We welcome applicants with experience in customer service, hospitality, retail, administration or healthcare. If you have the right attitude,



excellent people skills and a willingness to learn, we will provide the training and support you need to succeed.

- Intermediate- Advanced understanding of Microsoft Office applications.
- Good organisational and time management skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with a professional and courteous manner.
- A genuine commitment to patient care and the ability to work empathetically with diverse patient groups.
- Ability to work independently, but more importantly as part of a collaborative team.
- Attention to detail and accuracy in day-to-day responsibilities.
- Flexibility and adaptability to respond to changing priorities and practice needs.
- Well presented, reliable and punctual.

Why choose MCES:

We are committed to supporting the wellbeing and professional development of our team members. We offer a supportive work environment where your contributions are valued and recognised. Our practice maintains a positive and collaborative culture where every team member plays an important part in delivering excellent patient care. We believe in maintaining a healthy work-life balance and we offer a full-time position with relatively consistent hours.

About us

We are a private Ophthalmology practice located in Bellfield VIC, committed to providing high-quality, patient-centred healthcare services to our community. We pride ourselves on creating a warm, professional environment where patients receive comprehensive medical care. Our practice is built on values of integrity, professionalism and compassionate patient care. We work collaboratively as a team to ensure that every patient receives the attention and support they deserve. We are looking for passionate individuals who share our commitment to excellence in healthcare and want to make a positive difference in our patients' lives.

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📌 Medical Receptionist (Williamstown)
🏢 MCES Practice
📍 Williamstown