Two thirds of the earth is covered with water…

Makes sense to work for a Shipping company…

Why join Swire Shipping?

· Join a globally recognised organisation with a strong Asia-Pacific international footprint.

· Work from our modern Sydney CBD office with excellent transport access.

· Enjoy a supportive, inclusive, and humble culture.

· Lead a high-impact commercial function with significant influence across the Australian market.

About the role

Reporting to the Country Manager, Australia, you will be the senior commercial leader for the Australian market and lead the Commercial and Customer Experience departments.

You will drive commercial performance, strengthen customer relationships, and lead initiatives that enhance customer success and business growth. Working closely with regional stakeholders, you will convert market insights into action and help shape the future commercial and customer experience of Swire Shipping in Australia.

This role offers a genuine opportunity to act as a change champion, influencing the future direction of the Australian commercial and customer experience function. You will play a key role in shaping team structure, embedding new ways of working, driving commercial transformation initiatives, and building the capabilities required to support future business growth.

Key Responsibilities

Commercial Leadership

· Lead Australia's commercial strategy to grow revenue, profitability and market share.

· Identify and pursue new business opportunities across existing and emerging markets.

· Drive pricing performance, commercial governance and revenue optimisation.

· Monitor business performance, identify risks and implement improvement initiatives.

Customer Success & Growth

· Champion customer retention, customer success and exceptional customer experiences.

· Strengthen strategic customer relationships and key account performance.

· Improve customer outcomes through feedback, Net Promoter Score (NPS) and retention strategies.

· Lead customer engagement and industry initiatives that support business growth.

Digital & Commercial Excellence

· Drive CRM adoption, data integrity and customer health management practices.

· Increase customer engagement through digital and self-service channels.

· Embed account management excellence, pipeline management and sales discipline.

· Lead commercial transformation initiatives and continuous improvement programs.

Leadership & Collaboration

· Build, coach and develop a high-performing commercial team.

· Foster a culture of accountability, collaboration and customer focus.

· Partner with regional stakeholders to align local priorities with broader business objectives.

· Ensure effective execution of commercial operating models, governance frameworks and business plans.

About You

You are a commercially astute and customer-focused leader with significant experience in shipping, logistics,



freight forwarding or supply chain industries.

Essential Experience & Skills

· Degree qualification in Business, Sales, Marketing, Supply Chain, Shipping or a related discipline.

· Minimum 10 years' experience in commercial, sales, marketing or customer success leadership roles.

· Proven experience developing and executing commercial strategies.

· Demonstrated success managing large customer accounts and complex negotiations.

· Strong commercial and financial acumen, including budgeting, forecasting and performance analysis.

· Experience leading teams and developing high-performing talent.

· Excellent stakeholder management, influencing and negotiation skills.

· Advanced analytical and problem-solving capabilities.

· Strong communication and presentation skills.

· Proficiency in CRM platforms, commercial reporting tools and Microsoft Office applications.

Highly Regarded

· Experience within shipping, logistics, freight forwarding or supply chain industries.

· Knowledge of the Australian shipping and logistics market.

· Exposure to Pacific Island markets and culturally diverse business environments.

· Experience improving digital adoption, online servicing and customer onboarding.

· Experience leading change initiatives and embedding new ways of working.

About Swire Shipping

Swire Shipping, a leading shipping company in the Asia Pacific, is the wholly owned, deep-sea ship owning and operating arm of the multinational Swire group. With more than 150 years in the shipping industry, more than 50 of which in Fiji and the Pacific Islands, Swire Shipping is committed to enriching lives by connecting customers with communities and remains dedicated to facilitating and growing trade in regions where it operates.

Swire Shipping operates several high frequency liner shipping services in the Asia-Pacific, a transpacific liner service between North Asia and the Pacific Northwest, and specialist shipping services to the global project logistics market under its established brand, Swire Projects. The company also offers integrated logistics solutions in the Asia-Pacific, complementing its suite of liner products.

Swire

Shipping specialises in providing a wide range of specialist customer solutions for project, heavy lift, refrigerated, breakbulk and mini bulk cargoes, and has an experienced, dedicated team providing customers with service excellence and expert market knowledge.

Headquartered in Singapore,



Swire Shipping maintains its own representative offices in more than 40 locations as well as a worldwide agency network across Asia, Europe, North America, and the South Pacific. As a multinational shipping company, Swire Shipping employs more than 3,000 people from across 52 countries and regions – more than 1,000 are based onshore, and nearly 2,000 are seagoing employees. The company seeks to create an empowered workforce that can flourish in a safe and respectful work environment, one that ensures all individuals are treated with respect and understanding and where discrimination, harassment, bullying, retaliation or intimidation of any kind are not tolerated.

Swire

Shipping has in place robust programmes, systems and processes to recognise its employees and support their learning and career development within the company.

With strong Management support, Swire Shipping takes a long-term view of the business and continuously invests in its people, environment, communities, and innovation and recent technology.

For more information, please visit www.swireshipping.com.

Apply Now To express your interest in this opportunity, please submit your resume and cover letter to:

****@swireshipping.com

Applications close: Friday, 28 August 2026

Please note that shortlisting and interviews may commence before the closing date.

DEI Statement, Equal Opportunity & Recruitment Data Privacy Policy

Swire Shipping acknowledges the Traditional Custodians of the lands and waters in which we operate and sail. We pay our respects to Elders past, present, and emerging, and recognise their deep and enduring connection to Sea Country.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.

Please note: By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

TEAMWORK | EXCELLENCE | INTEGRITY | HUMILITY | ENDEAVOUR | CONTINUITY

📌 Regional Commercial Manager (Sydney)
🏢 Swire Shipping
📍 Sydney