We are seeking an experienced and capable Regional Manager, Regional Services to provide operational and strategic leadership across a regional service delivery function. This full-time permanent opportunity based in the Townsville office, is integral to strengthening operational effectiveness, enhancing stakeholder partnerships, and delivering consistent, high-quality outcomes across the region.As a leader, you will guide and support a regional team to achieve performance expectations, nurture a constructive and forward-thinking work environment, and contribute to organisational success through informed judgement and operational insights. Your leadership will play a key role in shaping service delivery approaches and influencing positive outcomes for customers and industry.

Job details - Position status: Permanent - Position type: Full-time - Occupational group: Administration - Classification: AO8 - Workplace Location: Townsville region - Job ad reference: QLD/696155 - Closing date: 05-Aug-2026 - Yearly salary: $147768 - $156143 - Fortnightly salary: $5664.00 - $5985.00 - Job duration: Permanent - Contact person: Leanne Ball - Contact details: +61 7 4729 7001 or [email protected] Access the National Relay Service About the role As the Regional Manager, you will provide strong leadership to a front-facing, customer-centric team, ensuring high-quality service delivery and continuous improvement. This role requires travel to various work-related locations and offers an opportunity to influence regional service delivery and outcomes at a senior level.

Key responsibilities include

- Leading, coaching, and developing a high-performing regional team to deliver exceptional, customer-focused outcomes - Driving operational performance by effectively managing workflow, resources, and throughput to consistently achieve KPIs - Building and sustaining strong,



collaborative relationships with internal and external stakeholders to support service delivery objectives - Fostering an inclusive and high performing team culture (both locally and at branch level), that promotes accountability, innovation, and continuous improvement - Identifying opportunities for improvement and implementing initiatives that enhance customer experience and industry outcomes - Providing clear, evidence-based decision-making and strategic advice aligned with organisational priorities Please refer to the Position Description for a full list of key role responsibilities and suitability requirements. About you The ideal candidate is a confident and capable leader who thrives in a rapid-paced, customer-focused environment. You will demonstrate strong leadership capability, with the ability to inspire and guide teams while fostering a positive and collaborative culture. Your proven experience in complex decision-making and problem-solving will enable you to manage competing priorities and deliver results against key performance indicators. You will bring well-developed stakeholder engagement skills, with the ability to build and maintain effective relationships, alongside a strong commitment to delivering high-quality customer-focused services.

Experience working across multidisciplinary teams and in regional environments will be highly regarded, as will your ability to adapt, drive improvement, and travel as required to support service delivery. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC.

Unsolicited resumes from recruitment agencies will not be accepted.

📌 Regional Manager Townsville
🏢 Uworkin
📍 Townsville