- Newly created role to lead the Enablement Function
- Lead a Team of 15
- Employer Super, Mastertrust

- Newly created role to lead the Enablement Function
- Lead a Team of 15
- Employer Super, Mastertrust

The opportunity to join our team

We have an exciting opportunity for a Senior Manager, Employer Super Services to join our Employer Super team within Master Trust. This role reports to the GM Employer Super and is responsible for building a digital employer servicing capability across enablement, continuous improvement, reporting, transformation and operations for the Employer Super team.

Key Responsibilities

- Implement and enhance enablement functions for the Employer Super team
- Support transformation and change activities, including future state operating models and management of key servicing arrangements
- Lead the uplift of key processes and systems, including knowledge management and CRM systems
- Lead the Client Relationship Associate team supporting Plum, MKBS, ANZSC and IES Relationship Managers, Employers and CSSN advisers
- Drive a continuous improvement, risk-aware culture with robust compliance to relevant legislation and policies




- Support scalable and compliant education delivery through approved content, collateral, event support and self-serve resources
- Standardise processes and share best practice across the CRA portfolio
- Provide data, insights and performance reporting to Account Directors and Account Managers to support best-in-class employer service
- Drive uplift of the non-relationship managed employer client and plan adviser experience, with a focus on speed, accuracy and compliance
- Own key reporting and enablement assets, including the Employer Portal, ESIHubs and Policy Committee reporting

What You Will Bring

- 5+ years in Client Relationship, Operations Leadership, Quality or Improvement roles within Superannuation
- 10+ years experience leading teams with demonstrated success in uplifting maturity and capability within the business
- Demonstrated experience in developing business reporting that provides meaningful insights to business leaders
- Demonstrated experience in leading continuous improvement initiatives across complex business models Sorry, answer length truncated.

#J-18808-Ljbffr

📌 Senior Manager Employer Super Services (Queensland)
🏢 Insignia Financial
📍 Queensland