First-Contact Triage & Support Officer (Sydney CBD) (New South Wales)

First-Contact Triage & Support Officer (Sydney CBD) (New South Wales)

06 Aug
|
Ashdown People
|
New South Wales

06 Aug

Ashdown People

New South Wales

Ashdown People in Sydney CBD is seeking an Admin Support Officer - Triage to deliver high quality first contact customer service by managing Level 1 enquiries and complaints through intake, triage and administration. You will identify issues, apply eligibility criteria, provide transparent information and guide customers to appropriate pathways, including escalation to Level 2/3 or referrals.

You will create accurate case records in CRM, meet contact centre standards, follow SOPs, and support

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📌 First-Contact Triage & Support Officer (Sydney CBD) (New South Wales)
🏢 Ashdown People
📍 New South Wales

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