Job Expectations

We’re looking for people based in Port Macquarie who enjoy practical, hands‑on work and are open to trying something current. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers. If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

Key Responsibilities

- Work independently to complete a variety of tasks across different nbn technologies.
- Install, repair, and maintain customer premises equipment including copper or fibre cabling.
- Set up customer equipment and support customers in their homes or businesses.
- Identify and fix faults, ensuring customers feel supported and informed throughout the process.
- Apply safe work practices consistently and follow nbn’s safety procedures.

Schedule and Training





Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

About You

Previous experience in telecommunications isn’t needed – we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers. You may come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Requirements

- Valid, clean driver’s licence.
- Strong commitment to safety.
- Clear communication skills.
- Ability to work independently and manage workload.
- Readiness to undergo a Criminal History Check and a Pre‑Employment Medical Assessment.

Work Location and Type

Full‑time permanent role based in PortMacquarie.

Equal Opportunity

We champion equal opportunities for all employees. If you have any accessibility requirements, please contact our Recruitment Accessibility Enquiry Line.

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📌 Customer Field Technician I Port Macquarie (Coffs Harbour City Council)
🏢 NBN Co
📍 Coffs Harbour City Council