This role engages early and often with customers and partners, together with Renewals Specialists, often initiating and leading conversations to understand business needs, technology objectives, and long-term plans across multiple accounts and segments. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. Throughout the renewal process, the position collaborates with the Renewals Specialist from prospect identification to close, initiating engagement through a warm handoff from Sales and Customer Success, and confirming roles and responsibilities early to ensure a smooth transition, aligned activation strategy, and unified customer engagement.

The role collaborates cross-functionally with field sales, inside sales, channel teams, delivery, operations, and customer success to provide a unified customer-facing solution, ensure on-time renewals, and identify expansion opportunities.



It partners with sales on deal strategy and with customer success on adoption and sentiment to address competitive, adoption, and technology risks across the renewal portfolio, ensuring the appropriate expertise is involved to resolve complex scenarios. The role conducts proactive risk assessments to identify potential risks early in the renewal process, collaborating with relevant teams to develop and implement resolution strategies that ensure successful renewals and customer satisfaction.

It leads the end-to-end renewal process for support services and collaborates with the Renewals Specialist on software subscriptions, engaging customers, partners, and Cisco teams to ensure successful agreement renewals. The position leverages AI tools to provide actionable insights, optimize renewal strategies, and strengthen customer relationships for effective revenue retention and growth, while developing and executing comprehensive renewal strategies that include comme

📌 Renewals Manager (Perth)
🏢 Cisco Systems
📍 Perth