AO3 Business Support Officer | QBuild | Townsville ASAP Start | Government Opportunity | Possible Extension Our client, is seeking an experienced and customer-focused AO3 Business Support Officer to join their Townsville team. This is an excellent opportunity to secure a government-based administrative role within a fast-paced and supportive environment. Based in Garbutt, you will play a key role in delivering high-quality administrative and customer service support while working closely with internal stakeholders, customers, and local suppliers.

Key Responsibilities

- Provide professional and efficient customer service to internal and external stakeholders
- Coordinate and manage travel bookings including flights, accommodation, ferries, charters, and vehicle hire
- Monitor and manage incoming correspondence, emails, and telephone enquiries
- Ensure timely responses and service delivery within required timeframes
- Prepare, update and maintain records, reports, registers, and documentation
- Utilise Microsoft Office Suite and internal systems to maintain accurate information
- Support senior staff and assist with administrative functions across the team
- Contribute to continuous improvement initiatives, procedures, and manuals

About You





To be successful in this role, you will demonstrate:

- Previous experience in administration, business support, customer service, or office-based environments
- Strong communication skills, both written and verbal
- Excellent organisational skills with the ability to manage competing priorities
- High attention to detail and accuracy
- Strong problem-solving and decision-making abilities
- The ability to work effectively within a KPI-driven environment
- A proactive, team-focused approach

Mandatory Requirements

- Current Driver Licence
- Proficiency across the Microsoft Office Suite
- Strong customer service experience
- Ability to Pass Pre-Employment Medical

What's on Offer

- ASAP Start
- AO3 Government opportunity
- Townsville (Garbutt) location
- Immediate commencement
- Contract through to 30 November 2026
- Potential extension available
- Supportive team environment
- Valuable Queensland Government experience

If you are an experienced administrator who enjoys delivering exceptional customer service and working in a team-oriented environment, we'd love to hear from you.

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📌 Business Support Officer (Townsville)
🏢 Protech
📍 Townsville