We are currently looking for one Industry Training Consultant, to join Apprenticeship Support Australia to be based out of our Parramatta location.

The Industry Training Consultant position is responsible for promoting and facilitating the take up of apprenticeships and traineeships across NSW & QLD.

Main responsibilities include:

Promote and market Australian Apprenticeships to employers, schools, job seekers and supply networks primarily via outbound and inbound phone-based engagement.

Build, manage and maintain strong relationships with employers, RTOs, JSAs, GTOs and other stakeholders through regular phone contact, supported by email follow-up and CRM updates.

Implement territory and business development plans to achieve targets, identify growth opportunities and maintain accurate prospect records.

Liaise with stakeholders by phone to support and facilitate the uptake of apprenticeships and traineeships, including scheduling follow-ups and providing ongoing support.

Provide clear, accurate guidance over the phone to employers and apprentices/trainees about the Australian Apprenticeship system, incentive guidelines, training contracts, obligations and VET requirements.

Identify and refer at-risk apprentices or employers to ASA Apprentice Advisors or external services as needed.

Assist with the accurate completion and processing of apprenticeship and traineeship documentation, ensuring timely and compliant data entry across ASA, Government and STA systems.

Maintain accurate file notes, client records, reports and CRM data in line with contractual KPIs.

Support key account management activities, generate CRM and client reports, and promote organisational services and products.

Handle customer enquiries or complaints professionally and efficiently over the phone.

Contribute to project work,



continuous improvement initiatives and ensure adherence to ASA policies, procedures, confidentiality and WHS responsibilities.

To be Successful in this role, you will:

Utilise your strong customer services skills gained in retail, hospitality, real estate or sales and transfer into a corporate setting.

Proven experience in customer service, sales, business development and/or account management.

Excellent communication and interpersonal skills.

Ability to develop and maintain relationships with internal and external stakeholders.

Accuracy and attention to detail.

Ability to set goals, organise own workload, prioritise, meet deadlines, and see tasks through to conclusion.

Excellent computer literacy and keyboard skills.

Perks and perks

As a valued employee of the Business NSW, you will have access to a wealth of company benefits.

About the business

Apprenticeship Support Australia (ASA) was established in 2014 to deliver the Australian Government's Apprenticeship Support Services as an Apprentice Connect Australia Provider. This initiative operates under a contract from the Department of Employment and Workplace Relations. Apprenticeship Support Australia combines 78 years of collective experience and delivers across multiple states, including New South Wales, Queensland, Victoria, Tasmania, South Australia, and Western Australia.

Business NSW is passionate about people and their stories. You belong, no matter who you are, how you identify, or your background, and we welcome you to apply.

All short-listed applicants will be asked to complete a range of Pre-Employment checks up to and including a criminal record check, work related references, evidence of working rights, vaccinations and qualifications.

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. Business NSW isn't responsible for any fees related to unsolicited resumes.

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📌 Industry Training Consultant (Parramatta)
🏢 Business NSW
📍 Parramatta