Build one of Australia's leading complex care providers.

BlueRock Healthcare is a rapidly growing registered NDIS provider delivering Specialist Support Coordination, Community Nursing, Supported Independent Living (SIL), Complex Supports, Forensic Disability Services, Justice Pathways and Clinical Care across Victoria, New South Wales and Queensland.

We are entering an exciting stage of growth and are looking for an exceptional General Manager – Operations to take complete ownership of our operational performance while working closely with the Managing Director.

This is not a traditional operations role.

We need someone who can build systems, lead people, drive accountability, improve profitability and create an NDIS organisation capable of significant national growth.

If you're passionate about operational excellence, leadership and building high-performing teams, we'd love to hear from you.

About the Role

Reporting directly to the Managing Director, you will be responsible for the day-to-day leadership of the entire operational business.

You will ensure our participants receive exceptional outcomes while building systems that allow the business to grow efficiently and profitably.

You will oversee:

- Operations
- Client Services
- Support Coordination
- Rostering
- Community Nursing
- SIL Operations
- Workforce Performance
- Compliance
- Quality
- Administration
- Business Development

Your responsibility is simple:

Make the business run exceptionally well.

Key Responsibilities

Operational Leadership

- Lead all daily operations across multiple states




- Develop scalable operational systems
- Build Referral Pathways
- Improve productivity across every department
- Build an accountable, high-performing culture
- Improve operational efficiency
- Increase billable utilisation
- Monitor operational KPIs
- Reduce waste and unnecessary expenditure
- Work closely with finance on forecasting and budgeting

Leadership

- Lead and mentor
- Operations Managers
- Administration
- Intake
- Rostering
- Nursing
- SIL teams
- Create a culture of ownership rather than supervision.

Process Improvement

- Review every workflow including
- Intake
- Onboarding
- Rostering
- Service Agreements
- Reporting
- Workforce Planning
- Identify bottlenecks and implement smarter systems.

Growth Support

Work closely with the Managing Director to ensure operations can support rapid expansion.

About You

You are an experienced NDIS executive who genuinely enjoys building organisations.

You thrive in fast-paced environments and naturally bring structure where others see chaos.

You don't wait to be told what to do—you identify problems, solve them and build better systems.

You have:

- 8+ years in senior NDIS operational leadership




- Experience managing large multidisciplinary teams
- Strong commercial and financial acumen
- Exceptional leadership skills
- Proven experience improving productivity
- Experience implementing operational systems
- Robust analytical and decision-making abilities

Highly Desirable

Must have experience within one or more of:

- NDIS
- Disability Services
- Community Services
- Aged Care
- Allied Health
- Hospital Operations

Experience scaling organisations will be highly regarded.

What Success Looks Like

- Built a high-performance leadership team
- Increased operational efficiency across the business
- Improved staff accountability
- Increased billable utilisation
- Reduced operational waste
- Implemented scalable systems
- Strengthened participant outcomes
- Created a business capable of significant national growth

Why Join BlueRock?

This is a genuine executive leadership opportunity.

You won't inherit a mature corporate structure—you'll help build one.

You'll work alongside an ambitious leadership team committed to becoming one of Australia's leading providers of complex disability and clinical services.

You'll have the autonomy to make decisions, implement change and leave a lasting legacy.

Salary & Benefits

- $160,000–$190,000 + Super
- Executive performance incentives
- Opportunity to build a national operation
- Career progression into Chief Operating Officer (COO)
- Supportive and values-driven leadership team

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📌 General Manager – Operations (Melbourne)
🏢 BlueRock Healthcare
📍 Melbourne