Office Support & Property Management Administration

Be the face of one of Melbourne's leading real estate agencies.

Are you highly organised, professional and passionate about delivering exceptional customer service? Do you enjoy variety in your day and thrive in a fast-paced office environment?

Reliance Real Estate is seeking a motivated Reception, Office Support & Property Management Administration team member to join our Support Centre in Point Cook. This is a dynamic role that sits at the heart of our business, providing front-of-house excellence while supporting a wide range of operational, marketing, recruitment, property management and administrative functions across our growing network.

If you're looking for a long-term career within a supportive, award-winning organisation, we'd love to hear from you.

About the Role

As the first point of contact for our Support Centre, you'll create a welcoming and professional experience for clients, visitors and team members while providing essential administrative support across multiple departments.

No two days are the same. You'll work closely with our Operations, Marketing, Commercial, Recruitment, Compliance and Property Management teams, assisting with a diverse range of responsibilities that help keep our business running smoothly.

Key Responsibilities

Reception & Office Coordination

- Welcome clients, visitors, contractors and team members to the Support Centre.
- Answer and direct incoming phone calls professionally.
- Maintain a polished and organised reception and office environment.
- Coordinate day-to-day front office operations and general Support Centre administration.
- Provide Office Coordinator relief and support as required.

Property Management Support

- Assist the Property Management team with incoming calls and day-to-day enquiries.
- Manage the collection and return of rental property keys.
- Provide administrative support to Property Managers as required.
- Assist with basic Property Management administration and workflows.




- Support the onboarding of new Property Managers by providing basic systems and process training.
- Assist with PropertyMe administration and other property management software where required.

Administration & Operations Support

- Assist with operational administration across the business.
- Support Business Support Team (BST) functions and day-to-day administrative tasks.
- Prepare documents, data entry, filing and general office administration.
- Assist with audit and compliance administration.

Marketing & Commercial Support

- Provide administrative assistance to the Marketing team.
- Support Commercial Real Estate marketing and listing administration.
- Assist with preparing marketing materials and coordinating campaigns where required.
- Manage company social media pages.

Recruitment & Onboarding

- Assist with recruitment administration.
- Coordinate onboarding documentation and employee set-up.
- Support recent team members throughout the onboarding process.

Events & Team Support

- Assist with the coordination of internal training sessions.
- Support company events, awards nights, conferences, monthly updates and broader Reliance functions.
- Help ensure events are organised, professional and delivered successfully.

Skills & Experience

Essential

- Previous Property Management administration experience.
- Experience using PropertyMe or an equivalent property management software platform.
- Strong understanding of residential Property Management processes and administration.
- Ability to provide basic administrative support and systems guidance to new Property Managers.
- Previous experience in administration, reception or customer service.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Intermediate computer skills, including Microsoft Office.
- High level of professionalism and presentation.
- Ability to work independently while contributing to a collaborative team.

Desirable

- Previous experience in the real estate industry.
- Certificate IV in Real Estate Practice / Agents Representative
- Experience with marketing or event coordination.
- Current Driver's Licence.

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📌 Office Support & Property Management Administration (Williamstown)
🏢 Reliance Real Estate
📍 Williamstown