Kepple is a Melbourne based tech startup, named the 13th fastest growing business in Australia on the 2024 AFR Fast Starters list. We design, build and operate innovative mobile and web applications in the education sector, and we are looking for more great people to help accelerate the growth of one of our products, Spark Relief Teachers.

Spark Relief Teachers connects casual relief staff to schools and early learning centres via our mobile app. As our network continues to grow, we're looking for energetic, relationship focused people to join the team.

The Role

You will be the key connection point for our schools and casual relief teachers, handling general enquiries, supporting bookings, and reviewing applications from educators wanting to join the Spark platform. You will work closely with schools, relief teachers and the wider team to identify concerns early, communicate clearly, and support great outcomes for everyone using Spark.

Managing customer enquiries end to end via phone and our support inbox, ensuring every query is actioned and closed out in a timely manner.

Reviewing and processing applications from casual staff wanting to join the platform.

Investigating and resolving issues raised by schools or educators, escalating where needed to ensure the best outcome.





Delivering a customer obsessed experience on every interaction, going the extra mile to build trust and long term relationships.

About You

Professional, confident and customer first in your approach.

Highly organised, reliable and able to manage competing priorities.

Clear communicator with schools, educators and colleagues at all levels.

A team player who is happy to pitch in and support others when needed.

Proactive, you take initiative, follow through, and stay calm under pressure.

What We're Looking For

Experience in customer service, retail, support or administration is a plus.

A positive attitude, punctuality and a willingness to learn.

Comfortable using technology and digital platforms, apps, CRMs, or booking systems, day to day.

Proactive and solutions-focused, you spot issues early and follow through without being asked twice.

Resilient under pressure, staying calm and qualified when juggling multiple urgent requests.

Comfortable working with a diverse range of people, from school staff to relief educators to internal teams.

Why Join Us?

At Kepple, you will enjoy:

Professional development and real opportunities for growth

A collaborative, supportive team culture

A bright, modern office with a rooftop terrace in Richmond

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📌 Customer Service Coordinator (Williamstown)
🏢 Kepple
📍 Williamstown