Klint Intensive Neuro Therapies – Forest Hill VIC

Are you a natural with people?

Do you thrive on ticking everything off your to-do list?

Are you organised, proactive and positive?

You might be our next Intake Officer!

We're looking for an experienced Intake Officer to join our fun, friendly and professional team.

In this role, you'll be the first point of contact for many of our clients, helping guide them through their journey with Klint from their initial enquiry through to booking appointments and providing ongoing administrative support.

While your primary focus will be client intake and administration, you'll also provide occasional reception support to cover planned and unplanned leave across our clinics.

Use your outstanding customer service skills to make a meaningful impact on people accessing neurological therapy services, whether in person, over the phone or via email.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys creating exceptional customer experiences and loves ensuring every client receives a smooth and welcoming onboarding experience.

Intake Officer

Are you our next team member?

Are you a natural with people?

Do you thrive on ticking everything off your to-do list?

Are you organised, proactive and positive?

You might be our next Intake Officer!

We're looking for an experienced Intake Officer to join our fun, friendly and professional team.

- In this role, you'll be the first point of contact for many of our clients, helping guide them through their journey with Klint from their initial enquiry through to booking appointments and providing ongoing administrative support.
- While your primary focus will be client intake and administration, you'll also provide occasional reception support to cover planned and unplanned leave across our clinics.
- Use your outstanding customer service skills to make a meaningful impact on people accessing neurological therapy services, whether in person, over the phone or via email.
- This is a fantastic opportunity for someone who thrives in a fast-paced workplace,



enjoys creating exceptional customer experiences and loves ensuring every client receives a smooth and welcoming onboarding experience.

About the Role

- We are offering part-time or full-time opportunities.
- This is a hybrid role, with your office base located at either our Forest Hill or Highett clinic, depending on the successful candidate. Once fully trained, you'll have the opportunity to work a combination of office-based and work-from-home hours.
- Training for this role will be completed at our Forest Hill clinic to ensure you receive comprehensive support and become confident in all aspects of the position.
- For part-time positions, availability on Thursdays and Fridays is essential. Full-time hours are generally 9:00am–5:15pm, Monday to Friday.

We are looking for someone with:

- High attention to detail
- Ability to stay calm under pressure and remain focused
- Exceptional customer service skills and emotional intelligence
- Outstanding verbal and written communication skills
- Ability to manage and adapt to change effectively
- Excellent organisational and prioritisation skills
- Ability to work independently and collaboratively within a team
- Proactive problem-solving skills
- Experience using Microsoft Office and other IT platforms such as Google Workspace, Zoom and practice management software

Reporting to the Business and Quality Manager, your key responsibilities include (but are not limited to):

Intake, Enquiries & Bookings

- Matching clients with suitable therapist availability
- Responding to enquiries via phone and email
- Coordinating referral information
- Creating exceptional customer onboarding experiences




- Building strong relationships with referrers, clients and external stakeholders to create an outstanding customer experience
- Supporting referrer engagement by providing timely communication and exceptional service

Operational

- Liaising with therapists to coordinate appointments and support clinic capacity
- Managing waitlists and optimising therapist diaries
- Monitoring therapist capacity to support timely access to services
- Assisting with reporting and business metrics

Future Opportunities

As our business continues to grow, there may be opportunities to become involved in:

- Co-designing and improving client onboarding processes
- Referrer engagement initiatives and events
- Social media
- Newsletters
- Website projects
- Progression into other roles within the company

Why you'll love working at Klint

We know experienced clinicians are looking for more than a busy diary.

You'll join a team that values collaboration, autonomy, innovation and continuous improvement.

You’ll enjoy:

- A genuinely supportive and collaborative team culture.
- Genuine work life balance.
- 17.5% annual leave loading.
- Employee Assistance Program for you and your immediate family.
- Company laptop and phone.
- Regular social events, celebrations and Christmas party.

About Klint – Leaders in Neuro and Disability

Klint is one of Melbourne's most reputable and innovative neurological therapy private practices, established in 2014.

Our vision is to create a better world for people living with disability and neurological conditions. Our values guide how we work together, support one another and continually strive to improve.

We have grown into an established and ethical healthcare business with clinics located across Highett, Forest Hill, Heidelberg, Mt Eliza, Malvern and Narre Warren, and are connected with our sister brand, Klint Kids, providing paediatric services.

We provide neurological physiotherapy and allied health assistant services both in the clinic and within the community.

#J-18808-Ljbffr

📌 Intake Officer (Shire of Plantagenet)
🏢 Klint Intensive Neuro Therapies
📍 Shire of Plantagenet