The hybrid casual Customer Service Officer – Valet Driver, plays an integral role within the organisation, reporting directly to the Valet Duty Manager. This hybrid role requires a dynamic person who will provide an excellent welcome to our clients and relocate their vehicles carefully.

The Customer Service Officer is the friendly face that our clients are greeted with upon arrival to the Valet Service. They are focused on accurately and efficiently completing administrative check-in duties and delivering outstanding customer service, in accordance with the Company’s Quality Management System and Values, all while ensuring compliance and constant improvement in all areas of the operation.

While the Valet Driver is responsible for ensuring our client’s experience is seamless with vehicles made safely available at the correct time and returned in the required condition. They are focused on completing transporting duties, in accordance with the Company’s Standards, Compliance and Values.

All applicants will need to be physically fit for standing, walking and movement in and out of vehicles throughout each shift. The ability to drive, carefully navigate multi-story carparks, and reverse park vehicles with efficiency is required.

Key Requirements

- Deliver exceptional customer service and create a positive first impression for clients
- Accurately complete valet check-in and administrative processes
- Safely relocate, park, and retrieve customer vehicles
- Navigate multi-level car parks confidently and efficiently
- Work collaboratively within a team environment




- Maintain high standards of presentation, professionalism, and reliability
- Follow company procedures, safety requirements, and operational standards

Skills & Attributes

- Strong customer service and interpersonal skills
- Transparent and professional communication skills
- High attention to detail and accuracy
- Reliable, punctual, and adaptable
- Safety-conscious with a responsible approach to vehicle handling
- Ability to remain calm and professional in a busy operational environment
- Positive attitude and strong team player mentality

Experience & Qualifications

- Current unrestricted C Class driver’s licence held for a minimum of 3 years
- Confident driving a range of passenger vehicles
- Strong driving history and commitment to safe driving practices
- Basic computer and administrative skills
- Ability to follow procedures, instructions, and safety guidelines

Physical Requirements

Applicants must be physically capable of:

- Standing and walking for extended periods
- Frequently entering and exiting vehicles
- Working outdoors and across multi-level parking facilities
- Driving and manoeuvring vehicles safely and efficiently throughout each shift

Availability Details

This company operates 7 days a week, 365 days a year. Successful applicants must be available to work rotating rosters, including:

- Early morning, afternoon and evening shifts
- Weekends and public holidays
- Rotating hours based on operational requirements - 15-30 per week

Flexibility and reliability are essential, as rostered hours may vary from week to week.

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📌 Customer Service Officer – Valet Driver (Williamstown)
🏢 Equity Valet
📍 Williamstown