- Take ownership of a growing business and help shape resort success
- Work where every day is different, combining leadership, and operations
- Make a real impact on animal welfare, and customer experience

Your new company Our client is a well-established and growing pet care and boarding business dedicated to providing exceptional care for dogs and cats in a safe, comfortable, and professional environment. With a strong focus on customer service, animal welfare, and operational excellence, they are seeking an experienced Resort Manager to lead their Sunshine Coast facility and oversee the day-to-day operations of the resort.

Your new role

As the Resort Manager, you will be responsible for the successful operation of the facility, leading a team of animal care professionals while ensuring the highest standards of pet welfare, customer service, and commercial performance.

Key responsibilities include

- Leading, coaching, and managing resort staff, including rostering, recruitment, onboarding, training, and performance management
- Ensuring the health, wellbeing, and comfort of all animals through appropriate feeding, exercise, hygiene, and husbandry practices
- Delivering exceptional customer service and creating positive client experiences to drive customer loyalty
- Managing resort administration, including bookings, check-ins/check-outs, reporting, inventory management, and financial transactions
- Monitoring budgets, labour costs, and operational performance to achieve business targets and KPIs
- Coordinating veterinary care, medication administration, health monitoring, and incident reporting processes when required
- Maintaining the presentation, cleanliness, safety, and operational readiness of the entire facility, vehicles, and equipment
- Ensuring compliance with workplace health and safety requirements, company procedures, and animal welfare standards





What you'll need to succeed You will be an energetic and people-focused leader who enjoys working in a fast-paced environment and takes pride in creating exceptional experiences for both customers and their pets. You will possess strong commercial acumen, excellent organisational skills, and a genuine passion for leading teams and delivering operational excellence.

You will bring

- Previous leadership or management experience within animal care, hospitality, tourism, retail, accommodation, veterinary, or service-based environments
- Demonstrated experience leading teams, managing performance, and building positive workplace cultures
- Strong operational management skills, including rostering, workforce planning, budgeting, KPI management, and resource allocation
- Experience overseeing customer-facing operations and delivering exceptional customer service outcomes
- Strong administration and computer skills, with the ability to manage reporting, inventory, financial transactions, and day-to-day business operations
- Financial awareness and experience managing labour costs, budgets, revenue targets, and operational expenditure
- Excellent organisational and time management skills with the ability to prioritise competing demands
- A proactive, hands-on management style and willingness to lead by example across all areas of the resort
- Strong communication, problem-solving, and stakeholder management capabilities
- Current driver's licence and the ability to occasionally assist with animal transportation and operational requirements as needed

What you'll get in return

- Lead a well-established pet care facility in the beautiful Sunshine Coast region
- Enjoy a diverse and rewarding management role combining operations, leadership, customer service, and animal care
- Join a supportive and passionate team committed to providing exceptional pet care
- Opportunity to make a genuine impact on business performance, team culture, and customer experience
- Competitive salary package and long-term career chance with a growing organisation

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume. If you have any queries, then please contact Nico van Oudenaaren; [email protected], +61 7 5313 8256

📌 Resort Manager - Pet Kennel (Sunshine Coast)
🏢 Hays
📍 Sunshine Coast