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Lead a respected community organisation and help shape its future.

East Malvern RSL is seeking an experienced and motivated General Manager Operations to oversee the day-to-day management of the Club and work closely with the Committee to deliver operational excellence, improved strong and sustainable financial performance and an enjoyable member experience.

This is a hands-on leadership role suited to an experienced manager who thrives in hospitality, clubs, entertainment or community-based organisations.

About the Role

Reporting directly to the Committee, you will be responsible for the overall operational performance of the Club, including:

Managing daily venue operations including interfacing closely with any food and beverage provider engaged by the Club

Working closely with Club volunteers

Overseeing delivery of exceptional service standards for Members and guests

Managing Club budgets, reporting and financial performance

Driving revenue growth through the Club's membership growth and increased engagement with local organisations, community groups and stakeholders and assisting the Clubs food & beverage provider in a manner consistent with Club and RSL rules and ethos

Identifying both directly and through volunteers, securing and managing grant funding opportunities to improve Club operations, facilities, infrastructure and veteran welfare initiatives

Developing, delivering and reporting on programs that support the welfare and wellbeing of current and former service personnel, including securing funding,



partnerships and revenue streams to maximise member benefits

Ensuring compliance with all relevant legislation and regulations

Maintaining workplace health and safety standards

Building solid relationships with members, veterans, suppliers, ex-service organisations and community stakeholders

Supporting strategic initiatives and Club development opportunities

About You

You are a confident, observant and capable leader with strong operational and commercial experience. You enjoy working with people, creating positive experiences for members and guests and are interested in helping making a positive difference to the welfare of community members needy of assistance.

You will bring:

Previous experience in a senior management role within hospitality, clubs and entertainment or a related industry

Strong leadership and people management skills

Demonstrated financial management and budgeting experience

Excellent communication and stakeholder engagement skills

An observant, proactive, can-do, solutions-focused approach

Strong organisational and time management skills

Experience working directly with Boards or Committees and associated governance structures will be highly regarded





Current Victorian RSA

Sound understanding of compliance requirements within a liquor licensed venue

What We Offer

Opportunity to lead a well-established and respected community organisation

Supportive and engaged Committee

Diverse and rewarding leadership role

Competitive salary package based on experience

Opportunity to make a genuine impact on the future direction of the Club and its Members and the wellbeing of current and ex-service people and their dependants

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Have you worked in a role where you were responsible for budget management & forecasting?
- Do you have experience working towards targets and KPIs?
- What's your expected annual base salary?
- Do you have a current Police Check (National Police Certificate) for employment?
- Are you available to work public holidays?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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📌 General Manager - Operations (Melbourne)
🏢 East Malvern RSL
📍 Melbourne