Zendesk is building a Custom Agent Service that orchestrates the full agent lifecycle, integrating with Zendesk APIs, third-party connectors, and internal tools. You will work on the execution core, retrieval, connectors, and production telemetry, to scale to thousands of accounts.
The role emphasizes reliability, security, compliance, and a robust Python background, with experience shipping production systems and building resilient backend services.
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📌 Staff ML Engineer - Hybrid Agent Systems & Production ML (New South Wales)
🏢 Zendesk
📍 New South Wales
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