Managed Services Support Engineer (OT / SCADA / Cyber Security)

Location: Based in Melbourne (preferred), or Brisbane, Launceston, Hobart or Devonport. Full time, permanent role in the Managed Services team.

Help keep Australia's critical infrastructure running

At Cromarty, we design, deliver, and support some of Australia's most significant operational technology and industrial automation systems. Our customers operate across renewable energy, utilities, industrial processing and critical infrastructure sectors where system availability, cyber security and operational continuity matter.

We are developing our Managed Services team and are seeking a Managed Services Support Engineer to provide frontline engineering support to customers under managed service agreements, helping maintain service continuity across agreed 24/7 support arrangements.

This role offers a opportunity to work across operational technology, SCADA, industrial networking, cyber security and renewable energy systems while supporting real-world environments where reliability, safety and continuity matter.

If you enjoy solving technical problems, supporting critical infrastructure, learning across multiple technology areas and working with a team of highly skilled engineers, we'd like to hear from you.

About the Role

As a Managed Services Support Engineer, you will be responsible for providing Tier 1 support for customer systems and infrastructure under managed service agreements. You will work closely with customers, project teams and senior engineers to maintain system availability, respond to incidents and perform planned maintenance activities.

You will support a diverse range of technologies including:

- SCADA and industrial control systems
- Operational technology (OT) networks
- PLC and RTAC based systems
- Virtualised server infrastructure
- Cyber security platforms and services
- Renewable energy dispatch systems
- Cloud-hosted applications and systems

This role participates in a managed services roster, which will include shift work and/or on-call support, to ensure customers receive high-quality support across agreed 24/7 service arrangements.

Key Responsibilities

You will also work with internal project,



engineering and managed services teams to support the smooth transition of customer systems from project delivery into ongoing operational support.

Incident Response & Technical Support

- Respond to customer incidents and service requests within agreed service levels.
- Troubleshoot OT, SCADA, networking and infrastructure issues.
- Triage and prioritise incoming requests based on operational impact.
- Escalate incidents to senior engineers, vendors or customer representatives when required.
- Communicate clearly and professionally with customers throughout incident resolution.

System Monitoring & Maintenance

- Perform routine system health checks and preventative maintenance.
- Apply operating system and application patches.
- Assist with infrastructure administration and virtualisation platforms.
- Support cloud-hosted managed services environments.
- Complete maintenance activities in accordance with support plans and change control processes.

Networking & Communications

- Support industrial network environments, including switches, routers, firewalls and related communications equipment.
- Investigate communication and connectivity issues.
- Liaise with telecommunications providers where required.
- Assist with WAN and remote communications troubleshooting.

Cyber Security

- Support user account administration, MFA and remote access services.
- Assist with vulnerability remediation activities.
- Monitor and respond to cyber security alerts and events.
- Support endpoint protection, EDR and SIEM platforms.
- Escalate cyber incidents in accordance with established procedures.
- Maintain customer support documentation and operational records.
- Contribute to support knowledge bases and system documentation.
- Assist in developing procedures and handover documentation.




- Participate in incident reviews and continuous improvement activities.

About You

To be successful in this role, you will bring strong troubleshooting ability, transparent communication, a customer-focused approach and the willingness to learn across operational technology, infrastructure, networking and cyber security environments.

- Strong troubleshooting and analytical skills.
- Two or more years' experience in operational technology, IT infrastructure, networking, SCADA, automation, cyber security, managed services or a related technical support environment will be highly regarded.
- Excellent written and verbal communication skills.
- Customer-focused approach to service delivery.
- Ability to work effectively within a team environment.
- Operational Technology (OT) environments.
- SCADA, automation or industrial control systems.
- Industrial networking and communications.
- Virtualisation platforms and Windows server environments.
- Cyber security technologies and practices.
- ITSM or ITIL-aligned support environments.
- Renewable energy or utility industry experience.

Qualifications

A degree, diploma, industry certification or equivalent practical experience in one of the following areas will be highly regarded:

- Electrical Engineering
- Mechatronics Engineering
- Computer Science
- Information Technology
- Cyber Security
- Related technical disciplines

Why Join Cromarty?

At Cromarty, you'll work on meaningful managed service agreements that support critical infrastructure across Australia, while developing practical skills across OT, industrial cyber security, networking, automation and renewable energy systems.

We offer:

- Exposure to OT, industrial cyber security and renewable energy sectors.
- Opportunities for technical and professional development.
- Supportive and collaborative team environment.
- Flexible and hybrid working arrangements.
- Career progression opportunities within a growing managed services business.
- The chance to work with some of Australia's leading automation and industrial technology specialists.

Cromarty is an equal opportunity employer and values diversity in the workplace.

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📌 Managed Services Support Engineer (OT/SCADA/CYBER SECURITY) (Port Phillip City)
🏢 Cromarty Automation
📍 Port Phillip City