Customer Service and Bookings - Express Transport Industry

We are seeking a dedicated and customer-focused individual to join our team as a casual Customer Service and Bookings professional at Swift Transport Services in Dandenong South, VIC.

What you'll be doing

Providing exceptional customer service to our clients, handling inquiries, bookings and issues in a skilled and timely manner

Taking high volumes of phone bookings with accuracy - this is the main priority of this role

Being "front of house" at reception to greet visitors

Collaborating with internal teams to ensure efficient and reliable service delivery

Assisting the despatch team with callbacks and fielding job enquiries

Taking opportunities to improve customer experience

What we're looking for

Previous experience in a logistics/transport bookings role

Booking accuracy, ability to take high volumes of calls

Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues

Excellent organisational and multi-tasking abilities,



with a keen eye for detail

Professional presentation

Proficiency in using transport software and technology to support customer service and bookings processes

A team player who conducts themselves professionally and with a positive, friendly "can do" attitude

What we offer

At Swift Transport Services, we are committed to providing our employees with a supportive and rewarding work environment. Working on a casual basis initially, we are offering $35 per hour plus super. Expected working hours are 8am to 3:30pm.

Possibility to go full time in the future.

About us

Swift Transport Services is a leading provider of transportation and logistics solutions. With a strong focus on customer satisfaction and operational efficiency, we are committed to delivering reliable services to our clients. Join our team and be a part of our continued success.

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📌 Customer Service and Bookings - Express Transport Industry (Dandenong)
🏢 Swift Transport Services
📍 Dandenong