Field Service Biomedical Technician- Dialysis Focus

Nipro Corporation is known worldwide for our strong service culture, our commitment to patient outcomes and our outstanding clinical and product capabilities.

Our people work with us because the work is engaging, and we make a difference to people's lives. As a company, we aim to not only achieve our quality targets, but exceed them. We are driven by continuous improvement; strategic growth and we build on our successes year on year.

We are a global leader in the supply and use of outstanding renal products and services. We strive for clinical excellence, and we are proud to impact the lives of our patients and their caregivers in the way that we do.

As a Field Service Technician, you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing and maintaining Dialysis machines and Reverse Osmosis machines.

This role will be based in Sydney and will require travel throughout greater Sydney sometimes into regional NSW and from time to time assisting with interstate work. Success will be achieved by applying a consultative, problem solving and customer focused approach to service delivery.

Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

Advise your manager when response time objectives cannot be met i.e.



If there are two site visits in relation to the same problem.

The Field Service Technician retains ownership of the problem until it is resolved.

The Field Service Technician must keep the customer and team members informed on progress.

Keep management and commercial account managers fully aware of all developments in the installed base.

About You

Your communication skills will be pivotal to your success, as will your problem-solving ability. You will be passionate about customer care.

You will be mentored and supported as you navigate your new role; however it is critical that you are a "self-starter" and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until the problem is resolved

Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

Qualifications and Experience

You will be an experienced biomedical engineer with a minimum 3 years experience. You will receive training on the Nipro dialysis product range and have a willingness to work across dialysis machines and RO machines.

Excellent verbal and written communication skills as well as good command of English

Ability to synthesize complex issues and communicate in straightforward messages

Ability to work in clinical settings within both hospitals, private practices and a patients home.

Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

Excellent organizational and time management skills

The ability to travel and a valid drivers license is a must

Willingness to be an active team member.

A salary package commensurate with experience and qualifications will be offered.

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📌 Field Service Biomedical Technician- Dialysis Focus (New South Wales)
🏢 seek.com.au
📍 New South Wales